Are customers losing patience with your customer service? White Paper from 8×8 ‘Importance of Customer Service – Value of Speed’ give valuable information to improving the speed of delivering customer service from your contact centre.
With more channels than ever at our fingertips, from the phone, to social media, email or webchat, it has never been easier to get in touch with your business’ contact centre.
But this plethora of communications channels also means raised expectations. Today more than ever, customers expect to be able to reach a company quickly.
8×8’s Need for Speed research reveals;
– How slow customer service is impacting businesses’ bottom lines
– The industries customers are most likely to lose patience with
– Which communications channels customers expect the fastest response from
– How technology can supercharge your customer service team in your contact centre
To Download the free white paper ‘Importance of Customer Service – Value of Speed’ Click Here
8×8, Inc. cloud solutions help businesses transform their customer and employee experience. With one system of engagement for voice, video, collaboration and contact centre and one system of intelligence on one technology platform, businesses can now communicate faster and smarter to exceed the speed of customer expectations.
For additional information on 8X8 visit their Website