Winners celebrated at the 2024 CCNNI Awards organised by Contact Centre Network NI (CCNNI) The leaders of Northern Ireland’s customer contact industry have been celebrated at this year’s seventh annual ceremony hosted by comedian Shane Todd.
Celebrating the excellence of the people and companies who make up the dynamic contact centre industry in Northern Ireland, the CCNNI Awards recognised both individuals and organisations from across Northern Ireland, a crucial sector which contributes significantly to the NI economy and employs over 20,000 people from across the region.
Held at the iconic Titanic Belfast, the annual celebrations saw 22 Gold winners presented in 19 major categories and Silver also recognised across most of these.
In the company categories, Fibrus were voted Business of the Year with Under 100 Seats and Danske Bank were announced Business of the Year with Over 100 Seats.
Firstsource Solutions and giffgaff were recognised for the Best Client Partnership, while Ulster Bank were presented with Gold for Customer Team of the Year and Danske Bank received another gold for Specialist Team.
Meanwhile Belfast City Council scooped the gold award in the Best Digital / Technology Initiative for their Report It App and Translink celebrated success for the Best Advice Line/Helpline.
In the individual categories, the Gold Customer Contact Leader of the Year award was presented to Jonny Kerr of NIE Networks and the Senior Leader of the Year trophy went to Power NI’s Seosamh Malocco.
Stephen Lomas, CCNNI Chair & Lead Service Manager at Allstate NI said:
“The contact centre industry is not only a key part of our economy here in Northern Ireland, but it is also at the heart of customer experience, communication, and service. It’s important to recognise the contribution of individuals and teams who consistently raise the bar in delivering high-quality customer service and support. We are delighted to celebrate the talent, hard work, and innovation that make this industry thrive. I’d like to extend a warm congratulations to all of the winners and finalists who represent the best of what we do. Each has demonstrated innovation, professionalism, and a relentless drive to improve both customer experience and the working environment within their organisations. They are the shining stars who inspire us all to strive for greater heights and the reason we continue to thrive.”
Headline sponsor Elephants Don’t Forget. CEO and co-founder Adrian Harvey said:
“These Awards are important to the industry because credible external validation of excellence is powerful on a great many levels. It helps attract new staff, it reinforces customers’ strong opinions of the brand, and it demonstrates the employer’s commitment to excellence. There is no better feeling than getting external validation and recognition of the great work that you do every day for your employer and their customers. We are absolutely thrilled to be associated with corporate and personal recognition of excellence in the Northern Ireland contact centre sector and send our hearty congratulations to everyone who has taken part.”
The CCNNI Awards were supported by headline sponsors Elephants Don’t Forget, plus category sponsors Invest NI, Jabra, Allstate Northern Ireland, Budget Energy, Danske Bank, Firstsource Solutions, Power NI and Ulster Bank.
A full list of winners the the Contact Centre Network NI awards can be found by Clicking Here
Contact Centre Network NI offers innovation and support for contact centres, shared service centres and helpdesks across Northern Ireland.
Through Contact Centre Network NI members can access a range of networking and best practice events, training initiatives, professional consultancy and support.
Membership is open to any contact centre, shared service centre or IT helpdesk based in Northern Ireland. Membership also available to associates and suppliers to the contact centre industry.
For additional information on Contact Centre Network NI visit their Website
