In today’s telecommunications industry, businesses face the challenge of managing customer interactions efficiently while balancing legacy systems and modern technology.
Omningage is pleased to announce our new off-the-shelf Telco solution, specifically designed for Amazon Connect users. This solution simplifies integration, reduces costs, and minimizes lengthy implementation times by providing a ready-to-use option tailored to the specific needs of telecom companies.
Why This Solution Matters
Amazon Connect has become a vital tool for many organizations due to its scalability and integration with AWS services. However, telecom companies often require custom solutions to address industry-specific needs, leading to longer development cycles and increased costs. Our Telco solution solves this by offering a plug-and-play option that meets these requirements without requiring extensive customization.
Bridging Legacy Systems with AWS
One key challenge for telecom providers is integrating legacy systems—such as billing, CRM, and network management applications—with modern cloud services like Amazon Connect. Many businesses have heavily invested in these older systems, which are crucial for day-to-day operations but lack the capability to communicate seamlessly with newer SaaS applications.
Omningage’s Telco solution brings all systems together into a single, cohesive desktop interface. It allows telecom providers to continue using their legacy tools while accessing advanced features through Amazon Connect. By providing connectors and APIs, our solution ensures smooth communication between systems, reducing complexity and avoiding the costly process of system replacements. This also opens up new capabilities, such as advanced analytics, machine learning, and real-time reporting, improving operational efficiency and customer service.
Key Features and Benefits
√ Rapid Deployment: Pre-configured with essential telco features, businesses can get started quickly, reducing downtime and minimizing disruption to operations.
Comprehensive Integration: Our solution integrates with existing CRM, billing, and other key telecom platforms, ensuring a seamless flow of information across all systems and minimizing errors.
√ Enhanced Call Management: Advanced call routing tailored to the telecom sector ensures that customers are connected to the most appropriate agent, improving service and resource utilisation.
√ Scalability: Built to match the flexibility of Amazon Connect, the solution can scale to meet the needs of both small providers and large enterprises as demand changes.
By using Omningage’s Telco solution, telecom companies can benefit from a faster, more efficient contact centre setup that leverages both legacy systems and modern cloud technologies.
To learn more, contact us today and discover how this solution can drive improved customer interactions and business performance.
Why OMNINGAGE Connect?
OMNINGAGE is a cloud based Contact Centre Platform powered by Amazon Connect and AWS.
OMNINGAGE Connect is a next generation cloud based user desktop built for Amazon Connect which offers effortless user experience, promotes agent engagement and boosts staff productivity.
For additional information on OMNINGAGE view their Company Profile
