Airmeez Partners with Noetica to Add Intelligent Dialling to its AI-Powered Customer Engagement Platform
Noetica have announced that it has signed a technology partnership with Airmeez Inc. The Florida-based company will add Noetica’s intelligent dialling capabilities to its portfolio of artificial intelligence (AI) powered voice solutions, that enable organisations to transform customer engagement and experiences.
The Airmeez Customer Engagement Platform is used by Large Enterprise and Government Customers in North America. The Platform manages inbound and outbound activity, delivering a conversational experience for automated interactions, as well as the transfer to live agents or chat agents when required. With
Noetica’s intelligent dialling technology, Airmeez can now offer organisations a proven, efficient and responsible automated dialling solution, that delivers highly effective proactive customer engagements and experiences.
Steven Brooks, Chief Commercial Officer at Noetica, stated:
“We are proud to partner with Airmeez and add our intelligent dialling solution to its powerful customer engagement platform. Our dialler will enable them to add greater value to new and existing customers, whilst expanding Noetica’s global footprint.”
Albie Vazquez, President/CEO, Airmeez Inc., added:
“We are looking forward to a very long and successful partnership with Noetica.”
Noetica provides cost-effective, high-end contact centre productivity software. Its product range has been refined over its 27-year history, consistently remaining at the forefront of innovation in the contact centre technology space. By combining the rich functionality of its comprehensive agent productivity tools (Synthesys™), advanced outbound technology (SmartBound™) and comprehensive voice platform (NVP™), Noetica provides tailored solutions to suit any contact centre across industries.
Noetica has been challenging the traditional telephony model and is demonstrably able to provide PBX-free fully featured call centre telephony. The Noetica Voice Platform (NVP™) delivers the expected functionality – ACD, IVR, voice recording, quality management and billing – without the need for an enterprise PBX. Whether in a private cloud or on-premise, this call centre pure play integrates seamlessly with Noetica`s Synthesys™ to radically cut the cost of delivering inbound, outbound, and blended telephony.
The company has recently launched a Skills & Ability Based Routing Engine (SABRE™) along with two major new ground-breaking technologies for outbound calling: – LPD™: AI-oriented detection of all forms of answering machines or voicemail with high accuracy, no initial pause and 0% ‘false positives’, meaning 0% silent calls. – SNoDrop™: High performance predictive dialler with 0% dropped (abandoned) calls.
