Sky, the owner of Sky News, has announced 2,000 jobs at its contact centres are at risk.
It said that in addition to the proposed closure of the Stockport, Sheffield and Leeds Central contact centres, the operations at Dunfermline and Newcastle would also be affected.
The company said its proposals, including the closure of three UK sites, would affect seven per cent of its overall workforce and were currently subject to consultation.
The multi-media and News group said it planned a multimillion-pound investment in its Livingston contact centre site to create a “centre of excellence” as it sought to adapt to changing customer habits to digital/on-line combined with declining call volumes, currently at 25 million per annum, at it’s UK based centres.
A spokesperson said: “We’re transforming our business to deliver quicker, simpler, and more digital customer service.
“Our customers increasingly want choice, to speak to us on the phone when they need us most and the ease of managing everyday tasks digitally.
“We’re investing in a new centre of excellence for customer service, alongside cutting-edge digital technology to make our service seamless, reliable, and available 24/7.”
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