Hertsmere Borough Council makes life easier (and faster) for internal teams to support citizens using Netcall’s…
Tag: Case Studies
AXA Insurance Revolutionises Digital Customer Service
AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital A single dashboard, managing a 50%…
Hillarys Transforms Contact Centre Operations with IPI
Hillarys transforms contact centre operations with IPI Contact centre enhancements save £500K in first year, reduce…
Western Union Customer Journey Transformation
Western Union’s Customer Journey Digital Transformation Fueled by NICE – Innovative NICE Nexidia Customer Journey Optimisation…
Indie Campers Drives Improved CX with Talkdesk
Indie Campers Drives Improved Customer Experience with Talkdesk and Salesforce Indie Campers, one of Europe’s largest…
Newstel Selects Puzzel for Global Contact Centre
Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…
Supermarket Uses Cloud Contact Centre Tech to Say Hello
Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…
Let’s Get Healthy Empowers Co-op Contact Centre
Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and…
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…
IC24 Selects NICE to Lower Contact Centre Costs
Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and…
General Motors Deploys NICE Across 65 Contact Centres
General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65…
Legal & General Uses NICE Robotic Process Automation
Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic…
PostFinance Cuts Authentication Times in Half with NICE RTA
PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact…
Vera Bradley Improves Contact Centre Efficiency
Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE…
Hermes Digitally Enhances Parcel Delivery with IMImobile
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform,…
Innovate Select CallMiner to Improve Contact Centre
Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness –…
Slater Gordon Contact Centre Improves CSAT and NPS
Slater Gordon Contact Centre Improves CSAT and NPS The Challenge SGSM didn’t know what ‘good’ looked…
Syntec: The Case for PCI DSS in the Contact Centre
PCI DSS in the Contact Centre About the client: The client is a major direct selling…