Newstel Selects Puzzel for Global Contact Centre

Newstel GmbH selects Puzzel for global contact centre – New solution to support 45 staff in…

Supermarket Uses Cloud Contact Centre Tech to Say Hello

Voice Technology: How One of the UK’s Top Four Supermarket Chains Uses Cloud Contact Centre Technology…

Let’s Get Healthy Empowers Co-op Contact Centre

Let’s Get Healthy empowers Co-op Customer Contact Centre colleagues to support vulnerable customers Corporate health and…

WFM Supports Engagement at OTTO Contact Centres

Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…

IC24 Selects NICE to Lower Contact Centre Costs

Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care and Audit Accuracy NICE and…

General Motors Deploys NICE Across 65 Contact Centres

General Motors Deploys NICE Performance Management to Improve Employee Collaboration While Putting Customers First Across 65…

Legal & General Uses NICE Robotic Process Automation

Legal & General Uses NICE Virtual Attendant Robots to Build Workplace of the Future Integrating robotic…

PostFinance Cuts Authentication Times in Half with NICE RTA

PostFinance Cuts Authentication Times in Half at their contact centre with NICE Real Time Authentication One…

Support Services Group Deploy Teleopti WFM

Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact…

Vera Bradley Improves Contact Centre Efficiency

Vera Bradley improves contact centre efficiency and customer experience with NICE InContact NICE inContact, a NICE…

Hermes Digitally Enhances Parcel Delivery with IMImobile

Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform,…

Innovate Select CallMiner to Improve Contact Centre

Innovate Loan Servicing Selects CallMiner Speech Analytics to Improve Contact Centre Efficiency and Collector Effectiveness –…

Slater Gordon Contact Centre Improves CSAT and NPS

Slater Gordon Contact Centre Improves CSAT and NPS The Challenge SGSM didn’t know what ‘good’ looked…

Syntec: The Case for PCI DSS in the Contact Centre

PCI DSS in the Contact Centre About the client: The client is a major direct selling…

Enghouse Helps NCH Keep Tenants in the Picture

How the Enghouse Interactive Communications Centre helps Nottingham City Homes Keep Tenants in the Picture Nottingham…

Thomas Cook Adopts NICE Robotic Process Automation

Thomas Cook Adopts NICE Robotic Process Automation to Improve Customer Experience and Back Office Process Efficiency…

NewDay and the Voice of the Customer Programme

NewDay Drives Customer Service Leadership with NICE Satmetrix NPX Voice of the Customer Solutions NICE Satmetrix…

M&S Transforms Communications with Customers

Marks & Spencer Calls on Twilio to Transform its Communications with Customers All calls to 640…

NICE inContact CXone AI Self-Service Solution Helps TechStyle

NICE inContact CXone AI Self-Service Solution Helps TechStyle Improve Operational Efficiency, Enhance Customer Experience, and Drive…

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