“The Inner Circle Guide to Customer Interaction Analytics” is a major independent analyst report, aimed at providing customer contact professionals with the latest analysis and data around current and future use of customer interaction analytics.
The 100-page report is free to download and contains detailed insight into:
– Speech, text, predictive, desktop, back-office and customer journey analytics
– Emotion and sentiment detection
– Real-time analytics
– Use of analytics for QA, compliance, business intelligence, customer experience, etc.
– Implementation, timescales and ROI
– Analytics in the cloud
– Current and future analytics technology penetration rates
– The future of analytics.
To download “The Inner Circle Guide to Customer Interaction Analytics” free of charge, Click Here
There are US and UK versions, containing statistics & findings specific to those industries.
Other Inner Circle Guides, which are also free to download, are available for Omnichannel, Cloud, PCI DSS Compliance, Workforce Optimization, Self-Service and Outbound.