Half Of Consumers Feel Customer Service Is Afterthought

More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX)…

Zendesk Debuts Real-Time Analytics Solution

Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will…

The Power of Customer Service in Influencing Loyalty

Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…

Zendesk Benchmark Reports on Biggest Gaps in CX

New research shows fast growing small businesses and midsize companies are 40 to 60 percent more…

Zendesk Launch Self-Service AI Powered Solutions

Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…

Companies Struggle to Meet Customer Expectations

The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…

1 in 10 Consumers Never Had Good Customer Service

1 in 10 British consumers have never had good customer service Research from Zendesk finds 70%…

Zendesk Launches Integration of WhatsApp Business Solution

Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions…

Customer Service Tweets increase by nearly 50% on Black Friday

Customer Service Tweets increase by nearly 50% on Black Friday for UKs top Brands Zendesk tracks…

Zendesk Turn Online Customer Reviews Into Conversations

Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations Zendesk have announced a new…

Customer Service is the Ultimate Business Weapon

When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…

Zendesk Brings Power of Machine Learning to Customer Service

Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…

Revolutionising the Traditional Customer Service Model

Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…

Six steps to achieve really poor customer service

Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…

Zendesk Simplifies Phone Support with New Voice Offering

Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…

Zendesk Simplifies Phone Support with Voice Offering

Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…

Zendesk Acquires the Company Behind BIME Analytics

Zendesk Acquires the Company Behind BIME Analytics – BIME to Serve as Foundation for Zendesk’s Growing…

Customer service in the digital transformation era

Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone…

Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction

Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…

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