Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
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Zendesk Debuts Real-Time Analytics Solution
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will allow businesses to use…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual flagship report validates that…
Zendesk Benchmark Reports on Biggest Gaps in CX
New research shows fast growing small businesses and midsize companies are 40 to 60 percent more likely to take an…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands to new channels for…
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report 2019 shows discrepancy between…
1 in 10 Consumers Never Had Good Customer Service
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70% of UK Consumers remember…
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers…
Customer Service Tweets increase by nearly 50% on Black Friday
Customer Service Tweets increase by nearly 50% on Black Friday for UKs top Brands Zendesk tracks the UK Black Friday…
Zendesk Turn Online Customer Reviews Into Conversations
Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations Zendesk have announced a new integration that lets businesses…
Customer Service is the Ultimate Business Weapon
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart, Director of Marketing EMEA,…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can now effortlessly provide fast,…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern Europe, Zendesk Think back…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer service. What a positive…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to build customer relationships through…
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build great customer relationships through…
Zendesk Acquires the Company Behind BIME Analytics
Zendesk Acquires the Company Behind BIME Analytics – BIME to Serve as Foundation for Zendesk’s Growing Analytics Platform, Unlocking Power…
Customer service in the digital transformation era
Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone working in customer service…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat linked to higher customer…