Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX) Trends Report highlights CX…
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will allow businesses to use…
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual flagship report validates that…
New research shows fast growing small businesses and midsize companies are 40 to 60 percent more likely to take an…
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands to new channels for…
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report 2019 shows discrepancy between…
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70% of UK Consumers remember…
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions and engage with customers…
Customer Service Tweets increase by nearly 50% on Black Friday for UKs top Brands Zendesk tracks the UK Black Friday…
Zendesk Turns Reviews, Comments and Messages into Two-Way Customer Service Conversations Zendesk have announced a new integration that lets businesses…
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart, Director of Marketing EMEA,…
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can now effortlessly provide fast,…
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern Europe, Zendesk Think back…
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer service. What a positive…
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to build customer relationships through…
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build great customer relationships through…
Zendesk Acquires the Company Behind BIME Analytics – BIME to Serve as Foundation for Zendesk’s Growing Analytics Platform, Unlocking Power…
Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone working in customer service…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat linked to higher customer…