More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX)…
Tag: Zendesk
Zendesk Debuts Real-Time Analytics Solution
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will…
The Power of Customer Service in Influencing Loyalty
Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Annual…
Zendesk Benchmark Reports on Biggest Gaps in CX
New research shows fast growing small businesses and midsize companies are 40 to 60 percent more…
Zendesk Launch Self-Service AI Powered Solutions
Zendesk announces new self-service experiences with expanded AI-powered solutions for contact centres – Answer Bot expands…
Companies Struggle to Meet Customer Expectations
The Digital Achievement Gap: Companies Struggle to Meet Customer Expectations The Zendesk Customer Experience Trends Report…
1 in 10 Consumers Never Had Good Customer Service
1 in 10 British consumers have never had good customer service Research from Zendesk finds 70%…
Zendesk Launches Integration of WhatsApp Business Solution
Zendesk, Inc. have announced an integration with WhatsApp that allows businesses to manage customer service interactions…
Customer Service is the Ultimate Business Weapon
When product and price just aren’t enough, customer service is the ultimate business weapon Nick Peart,…
Zendesk Brings Power of Machine Learning to Customer Service
Zendesk Brings the Power of Machine Learning to Customer Service with Automatic Answers – Companies can…
Revolutionising the Traditional Customer Service Model
Breaking the mould – revolutionising the traditional customer service model – Daniel Bailey, Director of Northern…
Six steps to achieve really poor customer service
Six steps to achieve really poor customer service Daniel Bailey, Director of Northern Europe, Zendesk Customer…
Zendesk Simplifies Phone Support with New Voice Offering
Zendesk Simplifies Phone Support with New Voice Offering as organisations now have a single place to…
Zendesk Simplifies Phone Support with Voice Offering
Zendesk Simplifies Phone Support with Voice Offering – Organisations now have a single place to build…
Zendesk Acquires the Company Behind BIME Analytics
Zendesk Acquires the Company Behind BIME Analytics – BIME to Serve as Foundation for Zendesk’s Growing…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat…