Vodafone Worst Mobile Provider for Customer Satisfaction

Vodafone worst mobile provider for customer satisfaction for seventh year running Vodafone has been rated the…

Vodafone and EE still failing for customer satisfaction

The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with…

Which? warns of the dangers of a PPI time limit

Which? warns the Financial Conduct Authority (FCA) that its plans to introduce a time limit on consumers claiming compensation for…

Which? Receive Institute of Customer Service Accreditation

Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded…

Worst Energy Companies leaving you on hold

Worst energy companies for leaving you on hold – How does your contact centre compare? Which?…

HMRC Contact Centres ‘Unacceptable’

HMRC has been criticised for failing to answer more than half of the telephone calls it…

Contact Centre Gripes Which? Survey

Contact Centre Gripes Not being able to ring a contact centre based in the UK is…

“Can we fix it?” When it comes to customer service YES

Which? Survey on best and worst brands for customer service makes clear argument for better self-service…

Press 1 to find the worst call centre offenders in new Which? survey

New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling…

Consumers frustrated with energy companies’ complaints handling

Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received…

Which? Energy companies hit rock bottom for customer service

New Which? research has found the Big Six energy suppliers are among the worst offenders when…

Which? Report focus on Energy Company’s waiting times

How does your contact centre compare? Need to ring your energy provider? Then be prepared to…

Which? selects mplsystems for multi-channel contact centre solution

Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to…

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