Vodafone Worst Mobile Provider for Customer Satisfaction
Vodafone worst mobile provider for customer satisfaction for seventh year running Vodafone has been rated the worst mobile phone provider…
Vodafone worst mobile provider for customer satisfaction for seventh year running Vodafone has been rated the worst mobile phone provider…
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming…
Which? warns the Financial Conduct Authority (FCA) that its plans to introduce a time limit on consumers claiming compensation for mis-sold Payment Protection Insurance…
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded the prestigious ‘ServiceMark’ by…
Worst energy companies for leaving you on hold – How does your contact centre compare? Which? waited 26 minutes on…
HMRC has been criticised for failing to answer more than half of the telephone calls it received via their contact…
Contact Centre Gripes Not being able to ring a contact centre based in the UK is the nation’s biggest customer…
Which? Survey on best and worst brands for customer service makes clear argument for better self-service The latest Which? consumer…
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling as their call centres…
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received 5.5 million complaints in…
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor…
How does your contact centre compare? Need to ring your energy provider? Then be prepared to wait, as it’s more…
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel…