Vodafone Worst Mobile Provider for Customer Satisfaction
Vodafone worst mobile provider for customer satisfaction for seventh year running Vodafone has been rated the worst mobile phone provider…
Which
Vodafone and EE still failing for customer satisfaction
The latest Which? annual mobile satisfaction survey reveals Vodafone and EE are still performing poorly, with online provider Giffgaff coming…
Which? warns of the dangers of a PPI time limit
Which? warns the Financial Conduct Authority (FCA) that its plans to introduce a time limit on consumers claiming compensation for mis-sold Payment Protection Insurance…
Which? Receive Institute of Customer Service Accreditation
Which? Receive Institute of Customer Service Accreditation – The Which? Member Service Centre has been awarded the prestigious ‘ServiceMark’ by…
Worst Energy Companies leaving you on hold
Worst energy companies for leaving you on hold – How does your contact centre compare? Which? waited 26 minutes on…
HMRC Contact Centres ‘Unacceptable’
HMRC has been criticised for failing to answer more than half of the telephone calls it received via their contact…
Contact Centre Gripes Which? Survey
Contact Centre Gripes Not being able to ring a contact centre based in the UK is the nation’s biggest customer…
“Can we fix it?” When it comes to customer service YES
Which? Survey on best and worst brands for customer service makes clear argument for better self-service The latest Which? consumer…
Press 1 to find the worst call centre offenders in new Which? survey
New Which? research has revealed BT, TalkTalk and Scottish Power are the companies we dread calling as their call centres…
Consumers frustrated with energy companies’ complaints handling
Consumers frustrated with energy companies’ complaints handling Regulator tells energy suppliers to improve Energy suppliers received 5.5 million complaints in…
Which? Energy companies hit rock bottom for customer service
New Which? research has found the Big Six energy suppliers are among the worst offenders when it comes to poor…
Which? Report focus on Energy Company’s waiting times
How does your contact centre compare? Need to ring your energy provider? Then be prepared to wait, as it’s more…
Which? selects mplsystems for multi-channel contact centre solution
Which?, the largest consumer body in the UK, has selected customer contact technology specialist mplsystems to deliver a major multi-channel…