The contact centre is the new battleground for post-lockdown sales Consumers have been through a lot…
Tag: ResponseTap
The Contact Centre As A Premium Sales Channel
Consumers willing to pay more for insurance if phone experience can match online Survey by ResponseTap…
Only 15% of Consumers Want No Interaction with Contact Centre Agents
It’s still good to talk: only 15% of consumers want no interaction with contact centre agents…
Marketers No Closer to Understanding Customer Journey
Mapping the customer journey in the contact centre isn’t that straightforward; new research reveals a lack…