Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…
Tag: phonecoach
How to sound authentic on the telephone
Contact centres are a fact of life, and will continue to be so. But few of…
Do you use practice in your telephone skills training? Some trainers avoid role-play because it’s so,…
Contact centres are a fact of life, and will continue to be so. But few of…