Omni-Channel Service Could Make Fast Food Even Faster-Fast food is something that many of us enjoy;…
Tag: Omni-Channel
Omni-Channel White Paper published by Webhelp UK
Today, companies in the insurance and utilities sectors think they are doing well by offering their…
Dramatic rise in new ways of banking is a giant leap for consumer security
Unobtrusive, more covert tech will make it easier for consumers to do business with banks with…
Aspect advances omni-channel customer communications in the cloud
Proactive Engagement Suite • Offering responds to shift in demand for proactive, predictive customer care wherever,…
Avaya Solutions Help Companies Master the Omni-Channel Customer Experience
Latest solution unifies and simplifies multichannel self-service and proactive engagement with a single, software platform Transforms…
Synthentix asks how to choose the right customer service software vendor
In today’s omni-channel world, consumers now expect to be able to seamlessly move from one customer…
Contact Centre Omni-channel – Beyond Retail
Stand H810: Connected Business 2014, 4th – 5th March, Olympia, London Taking inspiration from the retailing…
Good customer service depends on a connected approach, say fed-up customers
Research shows demand from consumers for ‘Single Customer View’ approach to customer experience being ignored by…