Workforce Management Archives - Contact-Centres.com

– Calabrio

12 Melcombe Place, Marylebone. London. NW1 6JJ. United Kingdom.
0203 367 2122
calabriosupport@calabrio.com
https://www.calabrio.com/

AI and Agent Blended Communications

+3

Software Solutions Workforce Management Workforce Optimisation

– CallMiner

Strelley Hall, Main Street, Strelley Village, Nottingham, NG8 6PE.
0115 906 1142
alex.robson@callminer.com
http://www.callminer.com

– MaxContact

City View House, Manchester, M12 4JD. UK
03301596570
info@maxcontact.com
http://maxcontact.com/

Analytics

+9

Cloud Solutions Customer Experience Omni-Channel Outbound Dialling PCI Compliance Predictive Outbound Dialling Software Solutions Speech Automation Workforce Management

– NICE

160 Queen Victoria Street, 2nd Floor, London. EC4V 4BF
+44 (0) 207.002.3000
nicesystemsemea@nice.com
http://www.niceincontact.com

ACD

+15

Agent Assisted Card Payments Agent Coaching & Monitoring Agent Desktop Agent Engagement Analytics Call Recording Cloud Solutions Consultancy Contact Centre Technology Performance Management Quality Management Quality Monitoring/Reporting Voice of the Customer Workforce Management Workforce Optimisation

Alvaria

The Record Store, 15 Pressing Lane, Hayes, UB3 1EP
+44 20 8589 1000
alicja.skrakowski@alvaria.com
https://www.alvaria.com/

Cloud Solutions

+9

Contact Centre Technology Customer Experience IVR Performance Management Self Service Software Solutions Virtual Solutions Workforce Management Workforce Optimisation

Britannic

Britannic House, Merrow Business Park, Guildford, Surrey. GU4 7AW. United Kingdom
01483 242526
hello@btlnet.co.uk
https://www.btlnet.co.uk/

Business Systems

462 London Road, Isleworth, Middlesex. TW7 4ED. United Kingdom
0208 326 8326
contact@businesssystemsuk.com
www.bslgroup.com

Agent Coaching & Monitoring

CardEasy

Ealing Studios, Ealing Green, London W5 5EP. United Kingdom
+44 (0) 20 7741 2000
sales@cardeasy.com
www.cardeasy.com

FourNet

3 Scholar Green Road, Cobra Court, Manchester. M32 0TR.
0333 323 0700
info@fournet.co.uk
https://fournet.co.uk/

IPI (IP Integration)

Integration House, Turnhams Green Business Park, Pincents Lane, Reading, Berkshire. RG31 4UH.
0118 918 4600
enquiries@ipintegration.com
https://www.ipintegration.com/

Artificial Intelligence

+17

Call Handling Call Recording Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology Customer ID & Verification IVR Managed Services Omni-Channel PCI Compliance PCI DSS Self Service Unified Communications Voice of the Customer Workforce Management Workforce Optimisation

Netcall Technology Plc

Suite 203, Bedford Heights, Brickhill Drive, Bedford, UK. MK41 7PH
0330 333 6100
https://www.netcall.com/

NICE inContact

160 Queen Victoria Street, 2nd Floor, London EC4V 4BF
+44 (0) 207.002.3000
http://www.niceincontact.com

Analytics

+8

Cloud Solutions Contact Centre Technology Customer Experience Multi-Channel Solutions Software Solutions Workforce Engagement Management (WEM) Workforce Management Workforce Optimisation

OMNINGAGE

39 High Street, Wednesfield, Wolverhampton, England, WV11 1ST
sales@omningage.cloud
https://www.omningage.cloud

Agent Assisted Card Payments

+50

Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scripting Analytics Call Handling Channel of Choice Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CRM Customer Communications Customer Experience Customer Feedback Customer Satisfaction Customisable UI/UX Diallers Employee Satisfaction Gamification Helpdesks Integrated Contact Centre Systems IVR IVR Payments Multi-Channel Solutions Omni-Channel Outbound Dialling PCI Compliance PCI DSS Performance Management Quality Management Quality Monitoring/Reporting Real-Time Automation SaaS Service Desk Skill Based Routing Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Virtual Agents & Chatbots Virtual Solutions Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation

Puzzel

22 Tudor Street, Blackfriars, London EC4Y 0AY.
0333 300 0066
info@puzzel.com
https://www.puzzel.com/uk/

Agent Desktop

+76

Analytics Audio Messages & Branding Blending Solutions Call Analysis Call Avoidance Call Back Call Deflection Call Handling Call Recording Call Substitution Change Management Cloud Solutions Contact Centre Satisfaction Contact Centre Technology CTI Customer Communications Customer Experience Customer Feedback Customer ID & Verification Customer Interaction Customer Satisfaction Data Unification Diallers e-Learning Engagement Fulfillment Gamification Helpdesks Hosted Solutions Integrated Contact Centre Systems Interactive Voice Messaging IVR IVR Payments Knowledge Management Mobile Apps Mobile Messaging Mobile Solutions Multi-Channel Solutions Multi-Site Routing Multimedia Playback Multimedia Recording Nearest Store/Office Omni-Channel Online Payments Outbound Dialling Payments Role based Capabilities PBX/IP-PBX PCI Compliance PCI DSS Proactive Customer Contact Process Analysis Process Automation Quality Management Quality Monitoring/Reporting Real Time Recurring (Tokenisation) Role based Capabilities SaaS Self Service Self Service Payments Service Desk SMS Messaging Social Media Software Solutions Speech Automation Support Desks Surveys Technology Text Messaging Unified Communications Voice Messaging Voice of the Customer Voice Recording Wallboards Web Self Service Workforce Management Workforce Optimisation

Route 101

ACD

+80

Agent Assisted Card Payments Agent Coaching & Monitoring Agent Desktop Agent Engagement Agent Motivation Agent Scoring Agent Scripting AI and Agent Blended Communications Analytics Artificial Intelligence Auto Attendant Benchmarking Blending Solutions Call Avoidance Call Deflection Call Recording Change Management Channel of Choice Cloud Solutions Consultancy Contact Centre Satisfaction Contact Centre Technology CTI Customer Experience Customer Feedback Customer ID & Verification Customer Satisfaction Customisable UI/UX Diallers Disengagement e-Learning Employee Satisfaction Engagement FaceBook & WhatsApp Messaging Gamification Headsets Hosted Solutions Inbound and Outbound Messaging Integrated Contact Centre Systems Interactive Voice Messaging IVM IVR IVR Payments Knowledge Base Knowledge Management Leadership & Management Managed Services Mobile Apps Mobile Solutions Multi-Channel Solutions Multi-Site Routing Nearest Store/Office Omni-Channel OTT Messaging Outbound Dialling Outsourced Services PCI Compliance PCI DSS Performance Management Predictive Outbound Dialling Proactive Customer Contact Process Automation Quality Management Quality Monitoring/Reporting SaaS Screen Recording Self Service Self Service Payments Skill Based Routing Social Media Software Solutions Speech Automation Technology Unified Communications Virtual Agents & Chatbots Voice Biometrics Voice of the Customer Wallboards Workforce Management Workforce Optimisation

Sabio Group

12th Floor, Blue Fin Building, 110 Southwark Street, London, SE1 0SU

Customer Experience

+3

Voice of the Customer Workforce Management Workforce Optimisation

Sensee

Clockwork Building, 45 Beavor Lane, Hammersmith, London. W6 9AR.
+44 (0)203 056 9380 (Careers)
hello@sensee.co.uk
https://www.sensee.co.uk

SVL Business Solutions

2 Orbital Court, East Kilbride, Glasgow. G74 5PH.
01355 900000
enquiries@svlbusinesssolutions.com
https://www.svlbusinesssolutions.com/

Analytics

+8

Cloud Solutions Customer Experience Customer Feedback Quality Management Quality Monitoring/Reporting Voice Recording Workforce Management Workforce Optimisation

18 Items Found