Netcall acquires Belgium-based Intelligent Document Processing Solution, Parble – The latest acquisition extends Netcall’s portfolio of solutions to help organisations automate and streamline the handling of documents, such as applications, claims, invoices, forms and emails.
Netcall, a leading provider of AI-powered automation and customer engagement solutions, today announces the acquisition of Contract.fit, the Belgium-based provider of Parble, an Intelligent Document Processing (IDP) solution.
The acquisition will further enhance Netcall’s position as a leading provider of AI-powered process automation and customer engagement technology in the UK, with their offer now extending into Europe.
Parble is a cloud-native, GenAI powered document processing solution used by enterprise organisations, predominantly in the Financial Services sector, to automate high volume document processes, such as claim handling, client onboarding, client support and email indexation/routing.
Parble automates data extraction and classification of structured, semi-structured and unstructured data from a variety of document formats, significantly speeding up workflows and allowing employees to focus on higher-value tasks, reducing the need for manual processing.
Users can set up new document flows within seconds through a drag-and-drop wizard in a self-service portal that can recognise and suggest fields that are then populated and extracted through Generative AI technology. Many document processes can be addressed out-of-the-box with little or no training, unlike traditional Machine Learning models that typically need numerous examples to train.
Contract.fit was founded in 2016 in Brussels and has a client based in various European countries. The Group’s founders and employees will remain with Netcall and continue to be based in Belgium.
Pol Brouckaert, Founder, Contract.fit, said
“Netcall is a great new home for our team, product and customers. The integrated suite of process management, low-code, RPA and IDP solutions allows to deliver even more value to current and future customers.
We are incredibly excited to join Netcall as we continue to build our track record of enhancing the way people work in some of Europe’s largest financial institutions. This alliance significantly strengthens our position, offering, technology and perspectives.”
James Ormondroyd, Chief Executive of Netcall, commented:
“Parble is a modern, cloud-native platform that is scalable, processing tens of millions of documents per year. This acquisition is a great fit for Netcall, and will strengthen and scale our Liberty proposition further, extending our reach outside of the UK.
We look forward to welcoming the Contract.fit team to Netcall and exploring new markets and opportunities with them.”
Over 600 organisations in financial services, insurance, local government and healthcare use Netcall’s Liberty platform to make life easier for the people they serve.
Liberty Converse is the next-generation, AI-powered contact centre solution that redefines how businesses engage with their customers. The cloud-native platform extends its robust contact centre software capabilities to harness the power of intelligent process automation and rapid application development, setting Netcall apart in the competitive landscape.
Liberty Converse is part of Netcall’s Liberty platform which provides cut-through process automation and communications solutions, helping organisations to achieve their business goals faster in a rapidly changing world. Liberty offers user-friendly, AI-driven tools to create business applications that automate processes, streamline workflows and enhance both customer and employee experiences.
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