Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Category: – WFM
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market,…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…