Interactive Intelligence A New Definition of Workforce Management

Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…

Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)

Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…

Aspect Software Workforce Optimisation 8.0

Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…

Verint Systems Impact 360 Workforce Optimisation Solution

Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…

Intelecom Announces Extension of its Contact Centre in the Cloud

Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…

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