Teleopti has added mobility and motivational gamification to its latest version of Teleopti WFM. Employees are…
Category: – WFM
Verint Workforce Optimisation Solution Available for Mobile Platforms
Verint® Systems Inc have announced that its Verint Mobile Workforce Optimization (WFO) solution is now available…
Performance Improvement through WFO
Performance Improvement through WFO By James King, Managing Director, ASC UK In today’s increasingly competitive market,…
Interactive Intelligence A New Definition of Workforce Management
Interactive Intelligence – The complex service operations businesses deal with today demand a broader view of…
Contact Centre as a Service (CCaaS) and Workforce Optimisation (WFO)
Klaas van der Leest, UK Managing Director, Intelecom UK Ltd says it’s time to connect the…
Aspect Software Workforce Optimisation 8.0
Aspect Software sets a new standard for the agent experience with Aspect Workforce Optimisation 8.0 Icons,…
Verint Systems Impact 360 Workforce Optimisation Solution
Verint Systems Inc. have announced the availability of its Impact 360® Mobile™ solution, which introduces additional…
Intelecom Announces Extension of its Contact Centre in the Cloud
Customers to Benefit from Integrated Contact Centre Solution Based on Intelecom Connect and Verint Impact 360…