Erlang C has been a WFM firm favorite for decades. Now there is an alternative. Rebecca…
Category: – WFM
WFM Supports Engagement at OTTO Contact Centres
Workforce Management (WFM) technology from Teleopti supports employee engagement at online retailer OTTO Contact Centres Teleopti…
Sabio Extends WFO Capability with Acquisition of Callware
Sabio extends workforce optimisation capability with acquisition of Callware Integration of Callware’s proven WFO and Speech…
Count to 5 for Perfect Multi-channel Forecasting
Count to 5 for perfect multi-channel forecasting in your contact centre – Keep it simple, that’s…
Set Your 2019 New Year Resolution in WFM
As we approach the end of an exciting 2018, the Aspect Team would like you to…
Support Services Group Deploy Teleopti WFM
Support Services Group deploys real-time, cloud-based Teleopti Workforce Management (WFM) to increase productivity across their contact…
Aspect Announce Integration of WFM & Amazon Connect
Aspect Software announces integration between Aspect® Contact Centre Workforce Management™ and Amazon Connect – Integration brings…
Eliminating Overtime Requires Businesses to Improve Efficiency
Eliminating the scourge of overtime requires businesses to do more to drive workplace efficiency, says Colin…
Common Mistakes in Forecasting in the Contact Centre
How to avoid the 5 most common mistakes in forecasting in the contact centre – According…
U-WFM Announce Next Generation of Cloud WFM for Contact Centres
U-WFM announces the Next Generation of Cloud Workforce Management for Contact Centres Powerful, easy-to-use and affordable…
Tortoise or Hare – Which One is Your Contact Centre?
Tortoise or Hare – which one describes your contact centre? – contact centers should look to…
Is it Really a ‘Tug of War’ in Contact Centres?
When operations wants one thing and agents want another the atmosphere can become tense. Karim Chabane…
Injixo 2018 Contact Centre WFM Benchmark Survey
injixo need your help and insights to craft the ultimate 2018 WFM Benchmark Report to uncover…
Flexible, cloud-based solutions key to workforce optimisation
With the increasingly urgent need to make their workforces more productive, technology is often touted as…
SVL Business: PULL OVER – We’re the Real-time Police!
I started my career in resource planning, not quite at the time when you had to…
Teleopti Empowers WFM Software with Artificial Intelligence
Teleopti, a global leader in workforce management (WFM) solutions, today launched the first of many functionalities…
Teleopti Earns Top Score for Overall Vendor Satisfaction
Teleopti earns top score for overall vendor satisfaction in DMG Consulting’s WFM Report for fourth year…
Aspect Awarded Patent for WFM Scheduling System
Aspect Software Awarded Patent for Workforce Management Multi-Channel Scheduling System – Innovation accurately models and simulates…
NICE WFM Transforms Customer Experience for Thomas Cook
NICE Workforce Management is helping Thomas Cook UK increase operational efficiency, service level adherence, savings, and…