Puzzel Unveils “The State of Contact Centres 2024” Survey – Comprehensive European survey outlines significant opportunity…
Category: – Reports/Surveys
ContactBabel: Agent Engagement & Customer Interaction Analytics
The new ContactBabel analyst reports, “The Inner Circle Guide to Agent Engagement & Empowerment” and “The…
Customer Experience Foundation ‘Retail CX Report’
The latest report from the Customer Experience Foundation “Retail CX Report” is now available for FREE…
New Calabrio Research: The Impact of AI on Contact Centre Agents
New Research from Calabrio: The Impact of AI on Contact Centre Agents Are Your Agents Ready…
CXFO Reveals Challenges for Young CX & Contact Centre Leaders
Latest Report From CXFO reveals several challenges for young CX and Contact Centre Leaders Keith Gait…
ContactBabel Inner Circle Guide to Omnichannel Workforce Optimisation
Injixo are excited to share with you the latest report from ContactBabel, The Inner Circle Guide…
Jabra Study Highlights Critical Role of Tech in Collaboration in Meetings
Jabra Study at the LSE Behavioural Lab Highlights Critical Role of Technology in Boosting Collaboration in…
Top 3 Challenges Facing Contact Centres
As the world emerges from the pandemic and faces the realities of today’s macroeconomic environment, delivering…
Contact Centre Leaders Reveal Challenges in Balancing performance & Costs
High stakes: Contact Centre leaders reveal challenges in balancing performance and costs amid economic uncertainty according…
C-Suite Perspectives on AI in the Contact Centre
Industry Report: C-Suite Perspectives on AI in the Contact Centre Artificial intelligence is transforming customer service,…
Balancing Fighting Fraud with Customer Experience
CCMA research finds 36% of customers have been victim of a fraud attempt The CCMA (Call Centre…
The UK Contact Centre Decision-Makers’ Guide – Be part of it
With insights built on hard data, the 21st annual edition of “The UK Contact Centre Decision-Makers’…
AI will Impact Customer Service Agents, But Not How We Anticipate
New Calabrio Contact Centre Research: AI will Impact Customer Service Agents, But Not How We Anticipate…
State of the Contact Centre 2023 – Calabrio Annual Report
State of the Contact Centre 2023 – Calabrio Annual Report about emerging trends, challenges, and expectations…
Contact Centre Analyst Report: 11 Vendors Ranked
The Forrester Wave™: Conversation Intelligence for Customer Service, Q3 2023 The long wait is over! Forrester…
40% of CX Leaders Voted Contact Centre Reporting Top Challenge
40% of CX Leaders voted contact centre reporting as a top challenge in 2023 The latest…
2023-24 UK Customer Experience Decision-Makers’ Guide
“The 2023-24 UK Customer Experience Decision-Makers’ Guide” is based on hundreds of surveys with UK businesses,…
Consumers Welcome Contact Amidst Rising Cost of Living
Consumers welcome proactive contact from organisations amidst the rising cost of living. Two out of three…
Mishearing Customer Calls Costs Contact Centres £246m a Year
Say what? Mishearing on customer calls costing contact centres £246m a year Research from ContactBabel, sponsored…