Customer Service Trends for 2022 – Preparing for the Future of Customer Service Customer service is…
Category: – Customer Service/Experience
Burnout vs Bore Out – Both Suck & Both are Damaging the CX
Burnout vs bore out – both suck, and both are damaging customer experience – Ken Ume,…
Contact Centre Agents Reveals What Influences the CX
CallCare: Caller age, prefered Pronouns and Scam Calls: Contact Centre Agents Reveals What Influences Customer Experience…
Research Provides Contact Centres Insights to Improve CX
According to the latest research from the CCMA (Call Centre Management Association) released today, customer effort…
UK Most Unforgiving Country when it comes to Customer Service
UK most unforgiving country when it comes to customer service – More than a third of…
Shoppers Spend 9% More If They Receive Superior Service
Shoppers will spend 9% more if they receive superior service, with personalisation key Increased customer service…
Cynical Brits expect to be wowed by Customer Service
Aim low, avoid disappointment: Just 9% of cynical Brits expect to be wowed by customer service …
Improving Accessibility in Customer Service in Contact Centres
Improving Accessibility in Customer Service and Why it makes good business sense Whilst businesses don’t go…
Key Factor in Providing a Better Customer Experience is Culture
“The key success factor in providing a better customer experience is culture” – Netcall and guest…
Customer Data: Best Weapon in Customer Satisfaction Battle
Customer data: businesses’ best weapon in the never-ending customer satisfaction battle in the contact centre Customer…
COVID19: Challenges and Way Forward for Customer Service
The impact of the pandemic, everyday challenges and the way forward for customer service in contact…
White Lies That Leave UK Companies in the Dark about CX
White lies leave UK companies in the dark – MaxContact survey reveals that nearly a quarter…
Most Companies Don’t Know What Customers Think
Most Companies Don’t Know What Customers Think – “Most firms are not very good at listening…
Customer Experience and why it Matters in your Contact Centre
What is customer experience and why it matters in your contact centre – A positive customer…
Customer Satisfaction Is Important in fact Very Important
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the…
Birmingham Council selects Agilisys for Customer Engagement
Birmingham City Council selects Agilisys for best-in-class customer engagement strategy Birmingham City Council has embarked on…
Open Talent and The Changing Delivery Model For CX
Open Talent and The Changing Delivery Model For CX – There are endless articles that explore…
CX Pros Believe AI Will Provide Better Contact Centre Experience
80% of CX Professionals Believe AI Will Provide a Better Contact Centre Experience according to Talkdesk…
Contact Centre Complaints. Getting Worse or Better?
Contact Centre Customer Complaints Contact centres have always held an important role for businesses and their…