Eight actionable CX insights to increase customer success in the contact centre – The benefits of…
Category: – Customer Service/Experience
Customers Crave Great CX But Don’t Want to Pay Premium
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Vulnerable Customer Care is Essential in the Contact Centre
Vulnerable customer care is a growing field of specialisation. It is a topic that should be…
Customer Service Ranked in Mystery Shopping Report
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…
It’s a New Era of Customer Service after the Pandemic
A New Era of Customer Service after the Pandemic – Eric Leboeuf, Director of Strategic Channel…
72% of Customer Service Managers have or Plan to Add Gig Talent
Going Gig: 72% of customer service managers have added or plan to add gig talent in…
Self-Service More Popular than Calling Contact Centres
New research: digital self-service now more popular than calling customer service via a contact centre 60%…
4 Ways to Deliver Personalised Digital Customer Service
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…
Get Customer Service Right in 5 Mins or I’ll Switch
The new 5-minute rule: Get customer service right in five minutes or I’ll switch, warn a…
Customer Experience Innovation Set For Exponential Growth
Customer experience innovation set to undergo exponential growth in contact centres over the next decade, research…
How to Improve CX Experience & Employee Engagement
How to Improve Customer Experience and Employee Engagement: Advice from 14 Leading Brands Each year we’re…
Are Voicebots & Chatbots Key to Customer Service?
Are Voicebots and Chatbots the Key to Modern Customer Service? The Customer-Centric age has led many…
Customer Experience – 2022 Trends to Look Out For
Customer Experience – 2022 Trends to Look Out For – Neil Titcomb, MD UKI at Odigo…
Half Of Consumers Feel Customer Service Is Afterthought
More Than Half Of Consumers Feel Customer Service Is An Afterthought Annual Zendesk Customer Experience (CX)…
Maximising Limited Intelligence against Abundant AI
Customer Experience: Maximising our limited intelligence against the abundant intelligence of AI within the contact centre…
CX Preferences Vs Contact Centre Strategies
International survey probes the future of customer service and considers consumer preferences versus contact centre strategies…
The Face of Customer Service has Changed Forever
SuperAgent – How the Face of Customer Service has Changed Forever according to Natalie Calvert, Founder…