Findel transforms customer experience with IPI’s Contact Centre as a Service solution IPI has announced that…
Category: – Case Study
How Virgin Red Rebranded and Relaunched Its Help Centre
Rewards Redefined: Route 101 Spotlights How Virgin Red Rebranded and Relaunched Its Help Centre in Latest…
Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre
Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications
VNG GT Connect Selects Vodafone storm to Improve Citizen Communications for 44 Municipalities Across The Netherlands…
Ethical Insurance Company Partners with IPI as it Launches Contact Centre
New ethical insurance company, the Green Insurer, partners with IPI as it launches contact centre services…
Case Study: ENGIE Completes Digital Transformation
ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX…
Britannic Streamline Breast Cancer Now’s Telephony
Britannic Streamline Breast Cancer Now’s Telephony – Ensuring Customers Always Get Through First Time to their…
Sterling Insurance Uses Noetica to Identify & Prioritise Contact Centre Calls
Sterling Insurance Uses Noetica to Identify and Prioritise Calls at their contact centre based on Urgency…
Unrivalled Technology-Enabled Support Centre unveiled by FourNet & Alzheimer’s Society
Digital transformation and customer experience specialists, FourNet, and leading dementia charity, Alzheimer’s Society, have today revealed…
CCNNI & Cnect Partner Elephants Don’t Forget to Transform Contact Centres
CCNNI and Cnect Wales partnership with Elephants Don’t Forget to transform contact centre and agent performance …
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud
Hillarys expands Partnership with IPI as it Transitions from On-Premise to Cloud Retailer selects IPI’s Contact…
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’
Content Guru Customer DVLA Ranked ‘Most Improved Public Sector Organisation’ By The Institute of Customer Service…
Zoopla Highlights Contact Centre Improvements Thanks to Ventrica
Zoopla Highlights Contact Centre Improvements Thanks to contact centre outsurce specialist Ventrica The numbers of customer…
Angus Council partners with Maintel & Transform Telephony & Contact Centre
Angus Council partners with Maintel to help transform its telephony and Contact Centre with RingCentral’s cloud…
Payment support for Northumbrian Water Contact Centre
Payment support for Northumbrian Water Contact Centre – Making customer payments easy with a payment support…
Thomas Cook Take a Flexible Approach to WFM Across Their Contact Centres
Kerry Turney is Resource Planning Manager at Thomas Cook. She is a highly-experienced and respected workforce…
MPL Contact Centre Reaches 2,000 Call Script Milestone with Noetica
MPL Contact centre Contact Reaches 2,000 Call Script Milestone with the Noetica Synthesys™ Interaction Studio Established…
Ascensos Uses Calabrio ONE To Schedule 2,500 Contact Centre Agents
Ascensos Uses Calabrio ONE To Schedule and Empower 2,500 contact centre agents and Save 375 Hours…
CardEasy Implements Payment Solution to Major Contact Centre
The company is an American online retailer with annual revenue in excess of $8 billion. It…