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Your Call is Important to us… Is it Really?

Readers of these blogs would have noted that on occasions I walk a fine line between…

3 Ways to Make Contact Centre Agents More Impactful

Global Research Reveals 3 Ways to Make UK Contact Centre Agents More Impactful Hybrid working and…

How Local Government is Weathering the Storm

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5 ways to Aid compliance with The Consumer Duty

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What Elephants and Customer Experiences Have in Common

What Elephants and Customer Experiences Have in Common Customers are like elephants; they have amazing memories.…

Your Customers Can’t Hear You. That’s Probably Not Good

Your customers can’t hear you. That’s probably not good for your contact centre nor our customers…

Look After Your People & Customer Satisfaction Will Improve

Look After Your People And Customer Satisfaction Will Improve Dramatically David Earlam, Chief Operating Officer at…

Cost of Living Crisis Spur Rise in Customer Queries 

Cost of Living Crisis to Spur Rise in Customer Queries to the contact centre – Companies…

53% of Contact Centre Agents Report Symptoms of Stress

Employers are stepping up as 53% of contact centre agents report symptoms of stress according to…

Are Contact Centres Missing Out on Tasty Customer Data?

Beware Skinny Sweet Shop Owners – Are Contact Centres Missing Out on Tasty Customer Data? Contact…

How to Turning the Unamazing into the Amazing

Turning the unamazing into the amazing – How businesses can meet the demands of digital-savvy customers…

3 Contact Centre Trends that will Shape 2023

A New Year brings about the chance to review the challenges and progress of the previous…

MaxContact – Contact Centre Predictions for 2023 

So what can we expect in 2023? It’s likely to be another testing year economically, so…

Sabio Aims to Empower Contact Centre Workforce

Sabio Group Aims to Empower the Global Contact Centre Workforce in New Campaign – Customer Service…

2023: A Brand New Challenge for Contact Centres

2023: A brand new challenge for the Contact Centre Industry – Rohan Newton of SVL looks…

Death of the Phone: 72% Online Companies Uncontactable

Death of the Phone: 72% of online companies in the UK are uncontactable by phone according…

Why You Need to Move your Contact Centre to the Cloud

Cloudy with an excellent opportunity of success: why you need to move your contact centre to…

Holiday Shopping CX: Navigating Strikes & Supply Chain Issues

Holiday Shopping CX: Navigating Strikes & Supply Chain Issues Martin Taylor, Co-Founder and Deputy CEO, Content…

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