Jabra Research Reveals Millennials Feel Ostracised in Hybrid Meetings

Exclusion epidemic: Jabra research reveals Millennials feel most ostracised in hybrid meetings – Millennials are over…

Why Contact Centres Need to Prioritise Training & Enablement

In his forth of five articles Craig Farley, Head of Consulting at IPI, discusses why contact…

How Contact Centre Pain Points can Affect Stress Levels

How Contact Centre Pain Points can Affect Stress Levels in the contact centre In his third…

Positioning Family Wellbeing at the Heart of the Contact Centre

Positioning Family Wellbeing at the Heart of the Contact Centre In his second of five articles…

Financial Wellbeing: Supporting The Contact Centre Agent

Financial Wellbeing in the Contact Centre: Supporting Contact Centre Agents Through Difficult Financial Times In his…

Why you may be Annoying in Online Meetings

4 Reasons why you may be annoying your colleagues in online meetings In today’s hybrid world…

So What’s the Best Accent in the Contact Centre?

So what’s the best accent to have in the contact centre? The good folk at Sheffield…

Sentiment Analysis and the Tenant Satisfaction Measures

Sentiment Analysis and the Tenant Satisfaction Measures – Caroline Thomas, Senior CX Service Designer at Fournet…

How Conversation Analytics can help contact centres

How Conversation Analytics can help contact centres improve the customer experience in an Omnichannel environment. Investing…

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race

Don’t Drop the Omni-Channel Baton and Win the CX Relay Race  – Managing the hand-over from…

Organisations Can Leverage Voice Data in Contact Centres

It’s Your Data, Use It – How Organisations Can Leverage Voice Data in Contact Centre Operations…

Omnichannel Shopping For Frictionless Customer Experiences

Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica…

Empowering Contact Centre Agents to Deliver Excellent CX

Empowering Contact Centre Agents – Sabio Group’s Interview with Microsoft At Sabio Group’s Disrupt 2023 event…

Overcoming Ageing Tech Key To Modernising Police Engagement

Overcoming ageing technology hurdles key to modernising police engagement Shub Naha, Director of Critical National Infrastructure…

Contact Centres must do more to Support Vulnerable Customers

Contact Centres must do more to support vulnerable customers during economic crises, says HGS Economic challenges…

Navigating a Turbulent Economy with Customer Engagement

Navigating a turbulent economy with customer engagement and automation platforms Citizens and organisations are struggling amid…

Using Data to Drive your Wellbeing strategy – Sabio Group

Using data to drive your wellbeing strategy – Phoebe Asquith – Research Psychologist & Senior Business…

Microsoft Copilot: Latest disruptive AI Capability for Customer Service?

Microsoft Copilot: Is this the latest disruptive AI capability for Customer Service? Stuart Dorman, Chief Innovation…

1 in 5 Contact Centre Agents Supported by AI, Robotics & Chatbot

Only two in five contact centre agents are supported by AI, robotics or chatbots, says CCA…

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