Multiagent Systems: Taking Agentic AI to the Next Level

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Millennials & Gen Z Embracing AI-Generated Communications

Millennials and Gen Z embracing AI-generated communications twice as fast as older groups, Quadient finds –…

Why You Need a CX Monitoring Solution

Why You Need a CX Monitoring Solution – Not Just Another Application Monitoring Tool according to…

Poor Customer Service isn’t a Generational Issue

Poor customer service isn’t a generational issue ~ Why Gen Z aren’t to blame for worsening…

What UK Customers Really Want from Contact Centres in 2025

What UK Customers Really Want from Contact Centres in 2025 We’ve recently launched our “Voice of…

Human Experiences could Unleash £100 more per Customer Service Enquiry

New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry…

The Future of CX Belongs to AI-Enabled Agents

The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…

Poor Audio & Video holding UK Workers back from Career Opportunities

Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…

Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success

Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…

How Contact Centres are Supporting the Next Generation

Student mental health: how contact centres are supporting the next generation Student mental health is a…

How Agentic AI is Revolutionising the Contact Centre

How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365…

WorkL Reveals Key Barriers to Workplace Happiness

As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute,…

4 CX Tech Trends that Contact Centre Leaders Can’t Ignore

According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…

What CX Leaders Can Expect From AI in 2025

What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and…

The future of customer service: AI’s impact on contact centre agents

Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…

What Trends Are Going to Be Big in Contact Centres in 2025?

With 2025 well underway, many companies are making changes in their industries, driven by the introduction…

How to Make Your Brand Appealing to a Skilled Workforce

How to Make Your Brand Appealing to a Skilled Workforce Any business is going to want…

Contact Centre Trends to Watch in 2025

Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…

Hold Music could be the key to a better Customer Relationship

Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world,…

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