What UK Customers Really Want from Contact Centres in 2025 We’ve recently launched our “Voice of…
Category: – Articles
Human Experiences could Unleash £100 more per Customer Service Enquiry
New research from Ventrica shows that human experiences could unleash £100 more per customer service enquiry…
The Future of CX Belongs to AI-Enabled Agents
The Future of CX Belongs to AI-Enabled Contact Centre Agents Matt McKernan, SVP, Americas, Content Guru…
Poor Audio & Video holding UK Workers back from Career Opportunities
Muted Potential: Poor audio and video holding UK workers back from career opportunities A quarter (25%)…
Stuck with Legacy Systems? Agile Tech is Key to Contact Centre Success
Stuck with Legacy Systems? Why Agile Tech is the Key to Contact Centre Success in 2025…
How Contact Centres are Supporting the Next Generation
Student mental health: how contact centres are supporting the next generation Student mental health is a…
How Agentic AI is Revolutionising the Contact Centre
How Agentic AI is revolutionising the contact centre – Jurgan Hekkink, Head of Product Marketing, Anywhere365…
WorkL Reveals Key Barriers to Workplace Happiness
As the world celebrates International Day of Happiness (20th March 2025), WorkL reveals that the commute,…
4 CX Tech Trends that Contact Centre Leaders Can’t Ignore
According to Frost & Sullivan, the number one CX priority uncovered for 2025 is Ensuring customer…
What CX Leaders Can Expect From AI in 2025
What CX Leaders Can Expect From AI in 2025 An interview with Martin Taylor, Co-Founder and…
The future of customer service: AI’s impact on contact centre agents
Ventrica’s Ray Biggs says “AI is not here to replace agents; it’s here to elevate their…
What Trends Are Going to Be Big in Contact Centres in 2025?
With 2025 well underway, many companies are making changes in their industries, driven by the introduction…
How to Make Your Brand Appealing to a Skilled Workforce
How to Make Your Brand Appealing to a Skilled Workforce Any business is going to want…
Contact Centre Trends to Watch in 2025
Contact Centre Trends to Watch in 2025: A Transformative Year Ahead As we head into 2025…
Hold Music could be the key to a better Customer Relationship
Hold music could be the key to a better customer relationship In our fast-paced, technology-driven world,…
How Seasonal Safety Signs Enhance Workplace Efficiency
How Seasonal Safety Signs Enhance Workplace Efficiency Seasonal changes bring unique challenges to workplaces, particularly during…
Five9 Launches Research Revealing UK Consumer Distrust in Service providers
Five9 launches new research at CCCX revealing UK consumer distrust in energy, healthcare, airline and financial…
Can Technology put Utilities back on top for Customer Centricity?
From AI to automation: Can technology put utilities back on top for customer centricity? Richard Farrell,…
Are Contact Centre Agents More Productive at Home or Office?
Are Contact Centre Agents more productive at home or in the office? John Colgan, CEO of…