So why is Inbound Customer Service So Important to contact centres? FM Outsource highlights the many…
Category: – Customer Service/Experience
Best Practices for Building a Customer Experience Team
Best Practices for Building a Customer Experience Team –Discover real-world advice for building a customer experience…
Onto Partner Business Systems to Transform their CX
Electric car subscription service Onto partners with Business Systems to transform the customer experience The partnership…
Key CX Challenges in Travel Sector – and How to Solve them
Key CX challenges in the travel sector – and how to solve them -Rick Kirkham, Founder…
Worst Customer Service on Record – Energy Companies
Worst customer service on record from energy companies contact centres , says Citizens Advice Energy companies’…
3 in 4 Consumers Walk away if Customer Service is Poor
“Tired of waiting” – Three in four consumers ready to walk away if customer service is…
So what has the smartphone ever done for customer service?
So what has the smartphone ever done for customer service? Tim Pickard, Chief Marketing Officer, Sabio…
One Size Fits All Approach Won’t Meet Evolving Customer Demands
A one size fits all approach won’t meet evolving customer demands within the contact centre –…
How to Reduce Response Times in the Contact Centre
Customer Service Response Times Guide – Your customers expect rapid responses from your contact centre New…
Eight Actionable CX Insights to Increase Customer Success
Eight actionable CX insights to increase customer success in the contact centre – The benefits of…
Customers Crave Great CX But Don’t Want to Pay Premium
The “Great Expectations” gap – Customers crave great customer service but don’t want to pay a…
CX Hub Personalised Experiences in Contact Centres
The customer experience hub – Delivering personalised experiences in contact centres Gary Bennett, VP UKI/MEA/Northern Europe…
Vulnerable Customer Care is Essential in the Contact Centre
Vulnerable customer care is a growing field of specialisation. It is a topic that should be…
Customer Service Ranked in Mystery Shopping Report
Top UK retailers’ customer service quality revealed and ranked in new mystery shopping report Customer service…
It’s a New Era of Customer Service after the Pandemic
A New Era of Customer Service after the Pandemic – Eric Leboeuf, Director of Strategic Channel…
72% of Customer Service Managers have or Plan to Add Gig Talent
Going Gig: 72% of customer service managers have added or plan to add gig talent in…
Self-Service More Popular than Calling Contact Centres
New research: digital self-service now more popular than calling customer service via a contact centre 60%…
4 Ways to Deliver Personalised Digital Customer Service
4 Ways to Deliver Personalised Digital Customer Service – As more customer interactions go digital, there’s…