ENGIE Completes its Digital Transformation towards the cloud – ENGIE now benefits from a seamless CX thanks to the rapid deployment of Genesys Cloud.
ENGIE is a world leader in low-carbon energy and services. With 96,000 employees in 31 countries, its customers, partners and stakeholders are committed every day to accelerating the transition to a carbon-neutral world through more energy efficient and environmentally-friendly solutions.
The Challenge
ENGIE launched an invitation to tender for its contact centre solution in order to benefit from an innovative cloud product, which also had to be deployed within 12 months.
With 4,600 agents and 2,200 simultaneous connections managing 150 million voice minutes a year, this was a major challenge for the migration to the cloud.
On the advise of Sabio, and given Sabio’s nearly three decades of expertise with Genesys, ENGIE chose to implement Genesys Cloud.
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Sabio Group is a global digital experience transformation services specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Denmark, Malaysia, Singapore, South Africa and India.
The Group delivers solutions and services that seamlessly combine digital and human interactions to support outstanding customer experiences (CX).
Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.
The Group works with major brands worldwide, including Aegon, AXA Assistance, BBVA, BGL, Caixabank, DHL, loveholidays, Marks & Spencer, Rentokil Initial, Essent, GovTech, HomeServe, Sainsbury’s Argos, Telefónica and Transcom Worldwide.
For additional information on The Sabio Group view their Company Profile
