ICO fines HelloFresh £140,000 for spam texts and emails The Information Commissioner’s Office (ICO) has fined…
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2024’s Top Contact Centre Tech Trend Predictions
2024’s top contact centre tech trend predictions – and the drivers behind them This time last…
ChatGPT: How it can Shape the Future of Contact Centres
One Year of ChatGPT: How Sabio’s AI-powered Propositions Can Shape the Future of Contact Centres We…
CX Specialist Supports Charity to Help Prevent Suicide
CX specialist supports charity to help prevent suicide amongst young people – Ventrica raises funds for…
MSI Handles More Enquiries with Cloud-Based Contact Centre Solution
MSI Reproductive Choices handles 23% more enquiries with cloud-based contact centre solution from IPI -IPI implements…
Cirrus and DuoCall MSP Sign Contact Centre Solutions Partnership
Cirrus, a leading contact centre solutions supplier, has joined forces with DuoCall MSP, a renowned managed…
Consumer Duty – Achieve Positive Outcomes Through Compliance
Consumer Duty – Achieve Positive Outcomes Through Compliance – Download White Paper from Business Systems At…
Jabra Announces Cutting-Edge Updates to Elite 8 Active & Elite 10
Jabra Announces Cutting-Edge Updates to Elite 8 Active and Elite 10 at CES 2024 New noise…
Calabrio Acquires AI and Bot Analytics Company Wysdom
Calabrio Acquires AI and Bot Analytics Company Wysdom to Revolutionise the Customer Experience Calabrio, today announced their acquisition of Wysdom,…
Control Room Receives One Call Per Minute over Festive Period
Control room staff thanked after one call received per minute over festive period Police staff and…
Understanding the ROI of AI in Contact Centres
2023 has seen the emergence of AI-driven contact centres, transforming the world of customer service. As…
Conversational Analytics: Why is it so Powerful in Transforming
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX in your…
How an Identity Layer Connects Your Contact Centre
Seamless Customer Engagement: How an Identity Layer Connects Your Contact Centre Personalised, frictionless experiences are the…
Lovehoney: Creating a Global, Omnichannel Customer Care Contact Centre
Lovehoney established in Bath in 2002, Lovehoney is a market-leading pleasure products brand. Its focus on…
State of the Contact Centre: The Agent of the Future
State of the Contact Centre: The Agent of the Future – Get Insights into the Influence…
How AI is Helping Contact Centres With Agent Stress Management
How AI is Helping Contact Centres With Agent Stress Management – This article from Cirrus highlights…
CCMA celebrates 30 years with Pearls of Wisdom campaign
It’s 30 years this month that the CCMA was founded. The Call Centre Management Association, known…
Happy Christmas from all at contact-centres.com
Happy Christmas and a Peaceful New Year from all at contact-centres.com We’re officially off now but…
Why ‘Pause & Resume’ Systems are NOT PCI DSS Compliant
Why so-called ‘pause and resume’ systems are not PCI DSS compliant – Danny Cresswell of CardEasy…