Contact Centre Interview: Jonathan Sharp – CEO, Britannic The contact centre industry is changing at a…
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The Five Steps to Accurate Contact Centre Forecasting
The Five Steps to Accurate Contact Centre Forecasting – Free Download from Injixo Forecasting is complex…
Comprehensive Report into UK Contact Centre Outsourcing
Comprehensive report into UK contact centre outsourcing released by CCMA, supported by The Knowledge Group The…
White Paper: What Does The Future of CX Look Like?
What does the future of CX look like? Free white paper from Ventrica If we’ve learned…
The Inner Circle Guide to Customer Engagement
The Inner Circle Guide to Customer Engagement & Personalisation, based on surveys with over 200 UK…
Omnichannel Shopping For Frictionless Customer Experiences
Omnichannel Shopping and Removing Friction between In-Person and Digital Experiences – Contact Centre Outsoure Company Ventrica…
Best & Worst Telecoms Customer Service Revealed
Numbers up: Best and worst telecoms customer service from UK contact centres revealed by Ofcom Customers…
7 Ways to Increase Contact Centre Employee Engagement
7 Ways to Increase Employee Engagement within the contact centre Julie Mott, Managing Director, Howett Thorpe discusses.…
How AI Can Help Transform Mental Health Services
AI can help Transform Mental Health Services – In the light of Mental Health Week (May…
BT Partners with ServiceNow to Simplify Contact Centre Transformation
BT partners with ServiceNow to simplify contact centre transformation – Turnkey package to accelerate organisations’ use…
Empowering Contact Centre Agents to Deliver Excellent CX
Jennifer Wells, VP of Customer Experience at Transcom discusses the benefits of empowering contact centre agents…
Business Systems Brings ForeSight Voice Mining to UK Market
Business Systems brings ForeSight Voice Mining to the UK market to unlock real time, actionable insights…
Sabio Unveils Interaction Analytics Solution Aimed at Fuelling Digital Transformation
Sabio Group Unveils New Interaction Analytics Solution Aimed at Fuelling Digital Transformation » The Interactions Analytics…
PCI Pal in Growth Index UK Fastest Growing Companies
PCI Pal® listed in Growth Index Top 100 ranking of UK’s fastest growing companies for the…
4/10 Shoppers Contacted Contact Centre in Past 3 Days
Four in ten shoppers have needed to get in touch with a business’s contact centre support…
Puzzel Most Innovative Provider On Cloud Contact Centre Radar
Puzzel has been recognised as the most innovative European-founded CCaaS provider in Frost & Sullivan’s 2023…
Managing Remote Teams & Ensure Their Wellbeing
How To Manage Remote Teams & Ensure Their Wellbeing – Jo Regan-Ile, Chief People Office at…
Infobip announces Microsoft Dynamics 365 Marketing integration
Infobip announces Microsoft Dynamics 365 Marketing integration to support marketing communications » Native SMS integration enhances…
NFP Health Deploys PCI Pal to Streamline Contact Centre Payments
NFP Health deploys PCI Pal to streamline contact centre payments PCI Pal expands its work within…