Avaya and RingCentral Expand Strategic Partnership with AI-Powered Communications and Collaboration Experiences
New Hybrid Solution Empowers Customers to Combine Existing Avaya Investments with Enhanced Collaboration Capabilities from RingCentral – RingCentral Enhances Avaya Cloud Office with RingSense AI and Microsoft Teams Integration
Ayaya and RingCentral have announced an expansion of offerings for Avaya customers, including a new hybrid solution of RingCentral’s AI-powered cloud business communications solution with Avaya Aura telephony, providing enhanced collaboration capabilities.
This new hybrid offering allows users within the same organization to seamlessly collaborate with each other, whether individuals are using Avaya Aura or Avaya Cloud Office telephony solutions. Customers gain additional value from their existing investments in Avaya’s solutions by combining them with RingCentral’s video calling and messaging features, including RingSense™ AI — RingCentral’s core AI platform. This hybrid solution, which is exclusively available through this partnership, also provides Avaya’s enterprise customers with the choice to utilize their existing Avaya Aura Platform or cloud-based Avaya Cloud Office by RingCentral (ACO) for call control functionality, enabling a seamless user experience across messaging, video and phone.
Vlad Shmunis, Founder, Chairman and CEO of RingCentral, said,
“Our objective is to simplify business communications while offering robust, enterprise-grade multi-modal cloud communications capabilities with 99.999% reliability and security,”
“We’re excited to build on our partnership with Avaya through a solution that flexibly serves Avaya’s UC customer needs. Together, we are proud to offer Avaya customers a new, hybrid option for leveraging their existing investment in Avaya Aura while providing a seamless path to a cloud communications experience.”
Alan Masarek, Avaya CEO, said,
“Our expanded partnership with RingCentral enhances communications and collaboration experiences for our global customers.
This integration further demonstrates our commitment to innovation without disruption.
We are empowering our customers to operate where and how they want – on-prem, private cloud or public cloud – without missing a beat.”
Intelligent Communications with RingSense AI
RingSense AI is currently available for ACO customers and will also be included with the Avaya Aura integration, which will be available in the coming months.
RingSense AI’s core capabilities include live transcriptions, closed captioning, video summaries, and video highlights.
RingSense AI, which is broadly infused across RingCentral’s suite, is purpose-built to enhance personal productivity and business collaboration. It transforms everyday conversations into actionable insights, saving employees time on manual tasks, enabling them to optimize workflows and empowering them to focus on more value-added aspects of their interactions.
New Microsoft Teams Integration
As part of RingCentral and Avaya’s strategic partnership, customers will have the opportunity to benefit from a new integration of ACO phone capabilities with Microsoft Teams, which will leverage direct routing and the RingCentral for Microsoft Teams embedded app. This will enable Microsoft 365 customers to add 99.999% uptime reliability and a robust set of cloud PBX capabilities from RingCentral into their Microsoft Teams environment. The integration is expected to be available by the end of June 2024.
Updated Avaya Experience Platform Public Cloud Integration
In addition, the integration of the Avaya Experience Platform (AXP) public cloud contact centre with ACO provides customers with a unified communications and contact centre integrated experience. Bringing these solutions together into a single environment can create a unified digital workplace that enables contact centre agents to stay connected with the rest of an organization. This integration is currently available.
Zeus Kerravala, Founder and Principal Analyst at ZK Research, commented,
“The expanded partnership with RingCentral enables Avaya to continue to deliver on its promises of ‘innovation without disruption’ and ‘choose your journey’,”
“RingCentral customers are using RingSense AI to transform customer interactions, and soon, Avaya’s massive Aura customer base can enjoy the benefits of RingSense AI as well while continuing to take advantage of the bulletproof reliability of Avaya’s private cloud solution. Also, the ACO – AXP integration delivers a unified UC – CC experience to create a single workspace for seamless front-office and back-office interactions. No two customers will have the same journey to CX modernization, and Avaya is delivering what’s most important to customers – choice of deployment to ensure the business is never put at risk.
RingCentral is a leading provider of AI-driven cloud business communications, contact centre video and hybrid event solutions. RingCentral empowers businesses with conversation intelligence, and unlocks rich customer and employee interactions to provide insights and improved business outcomes. With decades of expertise in reliable and secure cloud communications, RingCentral has earned the trust of millions of customers and thousands of partners worldwide.
For additional information on RingCentral visit their Website
Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact centre and communications solutions power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
For additional information on Avaya view their Company Profile
