Top Tips for Deploying AI in Your Contact Centre

Top Tips for Deploying AI in Your Contact Centre – Jonathan Sharp, Director, Britannic Technologies Artificial…

Most Customers Hate AI & Chatbots for This Reason…

There’s no doubt that artificial intelligence is going to be more and more common in customer…

Why have humans who sound like robots?

Emotional intelligence is a vital element to understanding customer needs, Colin Hay VP Sales at Puzzel,…

How to Use Assistive AI to Improve Call Centre Experience

How to Use Assistive AI to Improve the Call Centre Experience – Ian Firth, VP of…

Balancing Agents & Bots in your Retail Service Experience

One of the greatest stumbling blocks for organisations is the transition from an AI-based interaction to…

Where Does AI Belong in the Retail Customer Experience?

One of the best first steps for successfully implementing artificial intelligence into your customer experience strategy…

Chatbots & AI are Here to Stay in Your Contact Centre

Chatbots and AI are Here to Stay: Learn How to Use Them in Your Contact Centre…

Will AI Eliminate Humans In The Retail Contact Centre?

When it comes to artificial intelligence, one of the most common questions in the mind of…

NICE Robotic Automation Unveils Innovative AI

NICE Robotic Automation Unveils Innovative AI Based Automation Finder to Lead Enterprises Towards Successful RPA Deployments…

Emergence of Artificial Intelligence within Customer Service

The Emergence of Artificial Intelligence within Customer Service – IFS Customer Engagement Artificial intelligence has the…

Blended AI Will Disrupt Your Customer Service And Sales Strategy

Forrester Predictions 2018: Blended AI Will Disrupt Your Customer Service And Sales Strategy Blended AI is…

Verint Launch Intelligent Customer Self-Service Capabilities

Verint® Systems Inc. have announced new customer self-service capabilities, including intelligent virtual assistants (IVAs) and enterprise…

Choosing the Right Robot for your Contact Centre

Choosing the right robot for your contact centre – According to Thomas Rødseth of Puzzel there…

The Robots Are Coming: Look to Your Nearest Neighbour

The Robots Are Coming: Look to Your Nearest Neighbour – Jeremy Hamill-Keays, Product Marketing Manager at…

Customer Service within the Retail Sector – AI-Powered Chat

Instead of searching through a website or mobile app on their own, today’s consumers prefer to…

How Artificial Intelligence Could Change Your Contact Centre

How Artificial Intelligence could change your contact centre Thomas Rødseth at Puzzel looks at how, why…

Artificial Intelligence Fueling Customer Experience Strategies

Artificial Intelligence is Fueling the Customer Experience Strategies of the World’s Top Brands Today According to…

Will Machine Learning Cause Demise of Contact Centre Managers?

Will Machine Learning cause Demise of Contact Centre Managers? Asks contactSPACE contactSPACE performs millions of communications…

Eighty-Five Percent of Contact Centres Want Artificial Intelligence

Research report examines how contact centres are adapting to new innovative technologies, such as Artificial Intelligence…

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