Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples.
Date: Tuesday 29th September 2015
Venue: The Shangri La hotel at the Shard • London
Meet Interactive Intelligence on September 29th 2015 to:
Network with your peers
Gain insight into Customer Experience Management
Learn from real life examples
Meet with Key Interactive Intelligence executives
Agenda
09:00 – 09:30
Registration, Refreshments & Networking
09:30 – 09:45
Welcome
Dave Paulding – Regional Sales Director – Interactive Intelligence
09:45 – 10:15
Interactive Intelligence Company Update
Richard Brown – Senior VP EMEA – Interactive Intelligence
10:15 – 10:35
The Omnichannel Customer Experience – How to Delight Your Customers
Leon Stafford – Regional Territory Manager – Interactive Intelligence
10:35 – 11:00
Customer Presentation
11:00 – 11:15
Break & Refreshments
11:15 – 12:15
Keynote – Inspirational Speaker
12:15 – 12:45
Unique Insights into Customer Management
Simon Foot – Consulting Director – Ember Services
12:45 – 13:45
Lunch & Networking
13:45 – 14:15
How Process Automation Can Improve the Customer Experience
Nick Sims – Interactive Intelligence
14:15 – 14:45
Customer Presentation
14:45 – 15:15
Optimising the Email Channel
The IKEA Story – Andrew Sutcliffe, Business Development, IKEA
15:15 – 15:30
Break & Refreshments
15:30 – 16:00
Company Presentation
Jeff Platon – CMO – Interactive Intelligence
16:00 – 17:00
Where we are & Where we’re going
Dr Donald Brown – CEO & Founder – Interactive Intelligence
Additional Information
To register for this event Click Here
About Interactive Intelligence
Interactive Intelligence Group Inc. provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organisations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors.
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