Interactive Intelligence – Interactions UK

Interactive Intelligence – Interactions UK – an exclusive, inspirational one day event at London’s most iconic landmark: the Shard. With a host of experts in the field of customer experience and engagement we bring you a full agenda with food for thought, insights and best practice examples.

Date: Tuesday 29th September 2015

Venue: The Shangri La hotel at the Shard • London

Interaction UK


Meet Interactive Intelligence on September 29th 2015 to:

Network with your peers

Gain insight into Customer Experience Management

Learn from real life examples

Meet with Key Interactive Intelligence executives


registration.image.aug.201509:00 – 09:30

Registration, Refreshments & Networking


inin.david.paulding.image.aug.201509:30 – 09:45


Dave Paulding – Regional Sales Director – Interactive Intelligence



inin.richard.brown.image.aug.201509:45 – 10:15

Interactive Intelligence Company Update

Richard Brown – Senior VP EMEA – Interactive Intelligence



inin.leon.stafford.image.aug.201510:15 – 10:35

The Omnichannel Customer Experience – How to Delight Your Customers

Leon Stafford – Regional Territory Manager – Interactive Intelligence



presentation.image.aug.201510:35 – 11:00

Customer Presentation


Refreshments.image.201511:00 – 11:15

Break & Refreshments


presentation.image.aug.201511:15 – 12:15

Keynote – Inspirational Speaker


ember.simon.foot.image.aug.201512:15 – 12:45

Unique Insights into Customer Management

Simon Foot – Consulting Director – Ember Services



lunch.image.aug.201512:45 – 13:45

Lunch & Networking


inin.nick.sims.image.aug.201513:45 – 14:15

How Process Automation Can Improve the Customer Experience

Nick Sims – Interactive Intelligence



presentation.image.aug.201514:15 – 14:45

Customer Presentation


ikea.logo.aug.201514:45 – 15:15

Optimising the Email Channel

The IKEA Story – Andrew Sutcliffe, Business Development, IKEA

Refreshments.image.201515:15 – 15:30

Break & Refreshments


inin.jeff.platon.image.aug.201515:30 – 16:00

Company Presentation

Jeff Platon – CMO – Interactive Intelligence



inin.donald.brown.image.aug.201516:00 – 17:00

Where we are & Where we’re going

Dr Donald Brown – CEO & Founder – Interactive Intelligence



Additional Information

To register for this event Click Here

inin.logo_.image_.20151About Interactive Intelligence

Interactive Intelligence Group Inc. provides software and cloud services for customer engagement, unified communications and collaboration to help businesses worldwide improve service, increase productivity and reduce costs. Backed by a 21-year history of industry firsts, 100-plus patent applications, and more than 6,000 global customer deployments, Interactive offers customers fast return on investment, along with robust reliability and security. The company gives even the largest organisations an alternative to unproven solutions from start-ups and inflexible solutions from legacy vendors.

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