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Category: – Contact Centre News
News from the UK contact centre industry
NICE Interactions Live, Industry’s Biggest CX Event
NICE Announces Interactions Live, The Industry’s Biggest Customer Experience Virtual Event and its Lineup of Award-Winning…
Aspect Announces Availability of Via Contact Centre Solution
Aspect Announces General Availability of Aspect Via® 20, Its World-Class Enterprise Cloud Contact Centre Solution The…
Digital Transformation Pitfalls You Need to Avoid
5 Common Digital Transformation Pitfalls in the Contact Centre which You Need to Avoid – Conn3ct…
Content Guru Announces Integration with Microsoft Teams
Content Guru announces new integration with Microsoft Teams Content Guru, the leading cloud communications provider, has…
Zendesk Debuts Real-Time Analytics Solution
Zendesk Debuts Sophisticated Real-Time Analytics Solution – Zendesk Explore Enterprise Advanced capabilities in Explore Enterprise will…
Six Trends That are Transforming the Contact Centre
Research from CCMA and Puzzel reveals six trends that are transforming the contact centre industry Six…
SVL Announces Partnership with Route One Connect
SVL announces partnership with Route One Connect to deploy Amazon Connect to Contact Centre’s across the…
Business Continuity & Disaster Recovery in the Contact Centre
Business Continuity & Disaster Recovery in the Contact Centre Disasters and their effects on contact centres…
Enfield Council Extends Contact Centre Partnership
Enfield Council extends specialist contact centre partnership with Civica Civica, a global leader in software for…
Europa Contact Centre Appoints General Manager
Europa Contact Centre Appoints General Manager, Graham Henry to support Growth Strategy Europa Contact Centre, which…
Noble Gamification Conquer Marketplace Challenges
Noble Gamification Helps Financial Services Firms Conquer Marketplace Challenges to Increase Employee and Customer Engagement Noble…
Talkative Partner with Formula 1® To Improve CX
Talkative has announced a long-term partnership with Formula 1® using customer contact technology to manage interactions…
Some Pitfalls of PCI DSS & GDPR to avoid for Contact Centres
Some pitfalls of PCI DSS & GDPR to avoid for contact centres and remote workers –…
Noetica Extends International Patent for Live Person Detection
Noetica Extends International Patent for Live Person Detection with Canadian Intellectual Property Office Noetica – A British…
Eckoh Six-year Capita & TfL contract renewal worth £4m
Eckoh secures Significant UK Contract Wins – Six-year Capita and TfL contract renewal worth £4m Eckoh…
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS
Business Systems (UK) Ltd Awarded Supplier Place on SPARK DPS Business Systems, a leader in voice…
Move your Contact Centre applications to the Cloud for up to 50% off RRP
Exclusive offer – Move your Contact Centre applications to the Cloud for up to 50% off…
Take your Organisation Virtual for long-term Flexible Working
5 Tips to taking your contact centre or organisation virtual for long-term flexible working Nigel Dunn, Managing…