Getting Started with Outsourcing
Outsourcing all or part of your contact centre operation is not uncommon for brands looking for support in handling customer contact. Whether outsourcing more simple voice interactions or your entire customer contact operation, it’s a big decision. Where do you start?
Join European Customer Contact Alliance as we find out how you start outsourcing your contact centre operation. From the point of identifying potential partners through to day one with your partner, we’ll walk through the steps and share ideas and advice along the way. We’ll be exploring
- What you might outsource
- Where you might outsource to (Rightshoring)
- Overview of pricing
- Finding the right partner.
Leigh Hopwood, Chair of ECCA and CEO of the CCMA UK, will be hosting the debate.
For additional information on the event and to register Click Here
