CCMA Best Practice Visit to Motorway
Motorway is setting new standards of excellence within the contact centre industry, showcasing a strong commitment to employee engagement, operational innovation, and outstanding customer service.
We invite CCMA members to visit the Motorway site in Brighton for a day filled with networking and inspiration. This event will highlight the remarkable transformations achieved by the Motorway team, emphasising their innovative practices that benefit both customers and colleagues alike.
You’ll hear from three silver UK National Contact Centre Award winners as they tell their stories covering:
- The trials and tribulations of implementing a new WFM system
- A dive into Motorway’s innovative employee engagement initiatives
- How complaints are driving change to deliver enhanced response times and a customer-centric compensation scheme
- Key quality initiatives behind enriched customer experiences and increased retention rates
Participants will have the opportunity to engage with award-winning leaders, hear their success stories, and explore the strategies behind their achievements. You’ll gain valuable insights into how Motorway has cultivated a culture of excellence and how these practices can be applied within your own organisation.
For additional information on the event or to register Click Here
