Great CX: How?
Customer expectations are constantly evolving, and delivering exceptional experiences has never been more important. By empowering your frontline with the right skills, embracing new technologies, and staying ahead of emerging demands, contact centres can create lasting customer loyalty and drive real business impact.
This is about more than just meeting expectations; it’s about exceeding them at every touchpoint.
Here’s what to expect during this in-person CONNECT event:
Share how customer expectations are changing and discuss in our open mic session the innovative techniques used to create memorable experiences. We’ll challenge each other on whether these approaches genuinely foster customer loyalty and value.
Dive into what it really takes for your frontline to thrive with Mel Lomax, CCMA’s Training & Accreditation Manager. From skills to support, find out how to prepare your team for every customer interaction.
Our expert panel will tackle the latest in regulatory demands, security, and tech advancements. Join us as we explore how to embrace both the risks and rewards to create brilliant customer experiences.
Bring your ideas, questions, and curiosity to connect, learn, and be inspired! This is a fantastic opportunity to network and bring back actionable insights to your contact centre team.
For additional information on the event or to register Click Here
Location: Marcus by Goldman Sachs, London
