Netcall Secures Lancashire County Council Contract to Transform Digital Access

Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…

Noetica Focus on the Power of Technology Partnerships & System Integration

Noetica is returning to Contact Centre Expo to call for closer collaboration between technology solution providers.…

Wordwatch Launches New Compliance Suite

Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries Only 17% of…

Celebrating Innovation, Talent & Excellence – Cnect Wales Awards 2025

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Understanding Technology’s Role in Supporting Retail Contact Centre Agents

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The Clock is Ticking for Housing Associations

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Medallia Expands Strategic Partnership with Adobe

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The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX

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Use Technology to turn Compliance into Competitive advantage or risk falling behind

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Content Guru Expands with Global Operations Support Hub in Athens

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How AI is Increasing Customer Satisfaction & Efficiency

How AI is increasing customer satisfaction and efficiency – A report by MIT Technology Review Insights…

Volkswagen Group UK Redefines Customer Experience Measurement

Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…

ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success

ESP Group’s Partnership with Sabio Delivers Multiple CX KPI Success Digital transformation specialist proves ROI through…

AI Sparks Reshoring Boom as Brands set to Bring Customer Services Home

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Calabrio Unveils Future-Ready Workforce Intelligence

Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…

Content Guru ‘Exemplary Vendor’ in Six ISG Contact Centre Buyers Guides

Content Guru Named an ‘Exemplary Vendor’ in Six ISG Buyers Guides™ for Contact Centres Content Guru,…

Content Guru Named Challenger In 2025 Gartner® Magic Quadrant

Content Guru Named a Challenger In the 2025 Gartner® Magic Quadrant ™ for Contact Center as…

Noetica Supports Grass Roots Girls Football

Noetica Supports Grass Roots Girls Football as TD Shipley FC U13S Team Sponsor Noetica have announced…

Route 101 Boosts The Revel Collective’s Answer Rates up to 97%

The Revel Collective Boosts Answer Rates up to 97% and Increases Outbound Calls by 50% with…

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