Martin Taylor, Deputy CEO and Co-Founder of Content Guru, wins The Alumni Award at The LDC…
Category: – Contact Centre News
News from the UK contact centre industry
The AI Journey to Intelligent Customer Service in 2026 and Beyond
Looking ahead to 2026, it is clear that this will be a transformational year for contact…
New Report Reveals a CX Confidence Disconnect
New Report Reveals a CX Confidence Disconnect: Business Leaders Believe They’re Trusted. Consumers Say Otherwise. New…
95% of UK Consumers Would Rather Avoid Chatbots……
AI cynicism threatens loyalty: 95% of UK consumers would rather avoid chatbots, putting loyalty at risk…
Managed Services: The Unsung Hero of Great Customer Experience
Managed Services: The Unsung Hero of Great Customer Experience As we celebrate National Customer Service Week,…
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects
Crucial Lack of Expertise Behind Failure of 95% of Enterprise AI Projects Technology limitations not to…
Medallia Reports 30% Growth in demand for its AI-Powered Experience Platform
Medallia reports more than 30% growth in demand for its AI-powered experience platform Pipeline and interest…
Netcall Secures Lancashire County Council Contract to Transform Digital Access
Netcall secures up to £4.3m Lancashire County Council contract to transform digital access with AI-powered automation…
Noetica Focus on the Power of Technology Partnerships & System Integration
Noetica is returning to Contact Centre Expo to call for closer collaboration between technology solution providers.…
Wordwatch Launches New Compliance Suite
Wordwatch Launches New Compliance Suite to Tackle Communications Governance Gaps in Regulated Industries Only 17% of…
Celebrating Innovation, Talent & Excellence – Cnect Wales Awards 2025
Celebrating innovation, talent and excellence in Wales’ customer experience industry at the Cnect Wales Contact Centre…
Understanding Technology’s Role in Supporting Retail Contact Centre Agents
The Mental Health Challenge: Understanding Technology’s Role in Supporting Retail Contact Centre Agents Stuart Dorman, Chief…
The Clock is Ticking for Housing Associations
Clock is ticking for housing associations to comply with Awaab’s Law next month, warns FourNet Digital…
Medallia Expands Strategic Partnership with Adobe
Medallia expands strategic partnership with Adobe, integrating with new AI Agents for enhanced customer experiences Partnership…
The CX Emperor’s New Clothes: Why Most Organisations Are Naked Regarding CX
The CX Emperor’s New Clothes: Why Most Organisations Are Naked When It Comes to Customer Experience…
Use Technology to turn Compliance into Competitive advantage or risk falling behind
Use technology to turn compliance into competitive advantage or risk falling behind, warns FourNet AI and…
Content Guru Expands with Global Operations Support Hub in Athens
Content Guru Expands European Footprint with New Global Operations Support Hub in Athens, Greece Content Guru,…
How AI is Increasing Customer Satisfaction & Efficiency
How AI is increasing customer satisfaction and efficiency – A report by MIT Technology Review Insights…
Volkswagen Group UK Redefines Customer Experience Measurement
Volkswagen Group UK redefines customer experience measurement through Medallia and Ipsos collaboration Medallia, the global leader…