Serco confirms contract award to support the delivery of careers guidance

Serco, the international service company, has secured a new three year contract for delivering contact centre…

Serco announces new contact centre partnership with JD Williams

Serco, the international service company is delighted to announce today the start of its ten year…

JD Williams to outsource Contact Centre to Serco

JD Williams to outsource Manchester Contact Centre to Serco – Local jobs protected and will remain…

Serco lose out on Westminster City Council Outsource Contract

Initial reports indicate that Westminster City Council have not extended an outsource contract with Serco putting…

Award for Serco’s quality management programme

Following a highly successful and innovative pilot programme, the new Serco Quality Framework has just secured…

Serco signs £70m services contract with Lincolnshire County Council

Serco have confirmed that it has signed a new contract to provide a range of business…

Outsourcing is being transformed by the digital revolution

New relationships and new commercial models are essential says Serco and Ember’s latest whitepaper. Just as…

Serco Embark on expansion at Sheffield Contact Centre

Serco has confirmed the launch of a recruitment drive for around 150 new members of staff…

White Paper: How Employee Engagement impacts Customer Service

Good customer service is an attitude not a process A new white paper published by Serco…

Serco & VoiceSage Release WhitePaper – The ‘Now’ Generation and the Customer Communications Gap

Multi-channel communications are now vital so consumers can get in touch quickly and conveniently, according to…

Serco announce expansion plans

Outsourcer Serco, who secured a three year outsource contract with Hull Council, have announced initial plans…

Serco Announce Creation of 450 Cardiff based Contact Centre jobs

Cardiff based outsourcer Serco have announced the creation of 450 jobs at its site following a…

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