Global fashion retailer H&M has confirmed that they are to close its Edinburgh based contact centre…
Tag: Recruitment
CV Formatting Tips for Contact Centre Professionals
Dialling Up Your Potential: CV Formatting Tips for Contact Centre Professionals Making yourself stand out among…
Employee Rights Bill: Impact on Workforce Planning in Contact Centres
The new Labour government in the UK has introduced an Employee Rights Bill aimed at strengthening…
Avaya Appoints Alison Hastings to Lead European Channel Business
Avaya have announced that it has appointed Alison Hastings as European Channel Lead. In this new,…
Severn Trent Announces New Customer Contact Centre in Leicester
Severn Trent Announces New Customer Contact Centre in Leicester creating 40 New Jobs Severn Trent has…
Forward Emphasis International Appoints New CEO
Forward Emphasis International Appoints New CEO Paula Kennedy Garcia Appointed to Lead the Organisation into Its…
NRG & Greenbean Announce Strategic Leadership Promotions to Fuel Growth Plans
NRG and Greenbean Announce Strategic Leadership Promotions to Fuel Ambitious Growth Plans NRG and Greenbean, leaders…
Practice Plus Group NHS 111 Contact Centre Moves to North East
Practice Plus Group NHS Contact Centre 111 moves into the North East NHS 111 is moving…
BT Announce Closure of Enniskillen Contact Centre
It has been reported that BT is to close its contact centre in Enniskillen with the…
Sigma Connected Accredited as top UK employer
Sigma Connected accredited as a top UK employer for second year in a row by The…
Sigma Connected & BMet Mark 8 Year Jobs Partnership Success
Two West Midlands organisations behind an award-winning jobs and skills partnership have marked eight years of…
IPI Appoints New Chairman to Support Next Phase of Growth
IPI appoints new Chairman to support next phase of growth – Steve Winningham joins Contact Centre…
ESP Group Strengthens Leadership Team with All Female Board
Breaking Barriers: ESP Group Strengthens Leadership Team with All Female Board Appointments ESP Group, a leading…
Kwik Fit Opens Customer Support Contact Centre
Kwik Fit have officially opened their new contact centre in Glasgow aimed at providing 24/7 assistance…
Hampshire & Isle of Wight New Police Contact Centre Goes Live
A new contact centre has been opened that will see emergency calls to the police answered…
HSBC Closes Welsh Language Contact Centre
It has been announced that HSBC are to close their Welsh language telephone line contact centre…
British Gas on 700 Recruitment Drive in its UK Contact Centres
British Gas hiring over 700 people in its UK contact centres – New staff across Edinburgh,…
BT Alness Contact Centre Set to Close
BT Alness contact centre, which employs 100 staff, is set to close in the New Year…
74% of Contact Centre Workers are Happy in their Jobs – But…….
74% of frontline contact centre workers are happy in their jobs – but….. one third of…