The Transition from Multichannel to Omnichannel
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need for contact centres to…
Multi-Channel
C3 Upgrades Platform to help Contact Centre Clients
C3 upgrades Contact platform to help contact centre clients improve customer service Computer telephony specialist C3 has enhanced its popular…
Managing multi-channel Communication in Contact Centres
Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business is changing. The phone…
Danwood turns to Netcall to transform customer interactions
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a leading customer engagement software…
Eptica research sees Twitter overtake email for fast, accurate customer service
Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing to improve the customer…
Syntec: Managing multi-channel communication in contact centres
The way customers interact with business is changing. The phone is being replaced as the first point of contact by…
How to Improve Customer Contact Performance and Deliver Great Customer
Customer engagement in today’s multi-channel environment is challenging and sometimes considered complex, but it really doesn’t have to be. As…
Achieving consistency across multiple channels in your contact centre
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a more joined up customer…