The Transition from Multichannel to Omnichannel
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need for contact centres to…
9 steps to help organisations transition from multichannel to omnichannel Contact technology specialist Sabio highlights need for contact centres to…
C3 upgrades Contact platform to help contact centre clients improve customer service Computer telephony specialist C3 has enhanced its popular…
Managing multi-channel communication in contact centres – challenges and opportunities The way customers interact with business is changing. The phone…
Danwood turns to Netcall to transform customer interactions with a hosted multichannel communications solution Netcall, a leading customer engagement software…
Latest Eptica research sees Twitter overtake email for fast, accurate customer service UK brands are failing to improve the customer…
The way customers interact with business is changing. The phone is being replaced as the first point of contact by…
Customer engagement in today’s multi-channel environment is challenging and sometimes considered complex, but it really doesn’t have to be. As…
Achieving consistency across multiple channels is clearly critical for any contact centre looking to provide a more joined up customer…