Customer Gripes: Calls Not Answered & Annoying Music
Calls not answered and annoying music on hold are top customer phone gripes when calling a contact centre Moneypenny report…
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COVID-19: How Recovery-Ready is your Contact Centre?
How recovery-ready is your contact centre? As lockdown gradually begins to ease, many of us are anticipating how to safely…
Lockdown Sees Spike in Live Chat at Contact Centre
Lockdown Sees a Spike in Live Chat Messages at Moneypenny Contact Centre Recent Moneypenny data has revealed substantial increases in…
Survey Shows Impact of Extended Lockdown on Home Working
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week lockdown extension, a new…
Moneypenny Moves to the Digital Contact Centre
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer service at Moneypenny to…
Moneypenny Eyes Sector Growth with New Appointment
Leading outsourced communications provider, Moneypenny, has appointed a new Business Development Manager to boost resource within the company’s corporate account…
Moneypenny Diversifies with New Live Chat Service
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the launch of its new…
Millennials Desperate to Switch-Off From Work
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work – 73% of…
Prince of Wales officially opens Moneypenny Contact Centre
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince…
Moneypenny appoints Head of Specialist Teams as investment increases
Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of Darren Gracie as its…
Moneypenny Named Top 5 Best Company To Work For
Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best Companies to Work For…
Hello?’ Research Suggests Greeting is Business Turn-Off
Hello?’ Research by Moneypenny PA suggests that the greeting is business turn-off – Time of day, company name is most…
Voicemail is Costing Small Business Money
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers don’t leave voicemail messages…
Moneypenny Contact Centre Completes HQ Move
Moneypenny, the Wrexham based outsourced switchboard and telephone answering contact centre, has officially completed the move to its new, £15m…