Customer Gripes: Calls Not Answered & Annoying Music
Calls not answered and annoying music on hold are top customer phone gripes when calling a contact centre Moneypenny report…
Calls not answered and annoying music on hold are top customer phone gripes when calling a contact centre Moneypenny report…
How recovery-ready is your contact centre? As lockdown gradually begins to ease, many of us are anticipating how to safely…
Lockdown Sees a Spike in Live Chat Messages at Moneypenny Contact Centre Recent Moneypenny data has revealed substantial increases in…
New Survey Shows Impact of Extended Lockdown on Home Working With news of the three week lockdown extension, a new…
Moneypenny Moves to a Digital Contact Centre – Jabra Engage 50 and Twillo Flex takes customer service at Moneypenny to…
Leading outsourced communications provider, Moneypenny, has appointed a new Business Development Manager to boost resource within the company’s corporate account…
Moneypenny, the UK’s leading outsourced contact centre communications provider, is further expanding its business with the launch of its new…
‘Out of office’ but always on – New survey shows Millennials desperate to switch-off from work – 73% of…
Moneypenny, the leading provider of telephone answering, outsourced switchboard, live chat and customer contact solutions, was honoured that His Royal Highness The Prince…
Customer communications service, Moneypenny, is further investing in its Specialist Teams service with the appointment of Darren Gracie as its…
Telephone answering service, Moneypenny, is celebrating after being placed 4th in The Sunday Times 100 Best Companies to Work For…
Hello?’ Research by Moneypenny PA suggests that the greeting is business turn-off – Time of day, company name is most…
Voicemail is costing small business monet according to new report by Moneypenny – 69% of callers don’t leave voicemail messages…
Moneypenny, the Wrexham based outsourced switchboard and telephone answering contact centre, has officially completed the move to its new, £15m…