Cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name.…
Tag: Magnetic North
Motivate Agents and Improve Contact Centre Morale
The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of…
16-24 Year Olds are Snubbing Phone for customer service queries
16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according…
Poor Customer Experience Costs UK brands £234bn in Lost Sales
Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals…
Tips to Boost Agent Motivation at Christmas
Tips to Boost Agent Motivation at Christmas – David Ford of Magnetic North looks at ways…
Contact Centre Predictions: The Key to Success
Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic…
Seven innovative ways to improve inbound call routing
Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry…
Contact Centre Cloud and Hosted Contact Centre what’s the difference?
Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of…
5 ways to improve contact centre culture
5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact…
Getting the most from contact centre home working
Getting the most from contact centre home working – top tips for teams as discussed by…
On-premise frustrations are fuelling the cloudaccording to Magnet North
• Magnetic North research reveals over one in three contact centres actively considering moving to the…
What are the top five challenges contact centre managers face in 2014?
Sonia Rabone – Marketing Manager at Magnetic North Software Ltd It’s the beginning of a New…
Pressure mounts to keep up with technology
– David Ford – Magnetic North According to a Magnetic North survey, 40% of contact centre…