Magnetic North

Cloud-based contact centre solutions, Magnetic North announces that it will be rebranded under the “West” name. Magnetic North was acquired…

The best ways to motivate agents staff and improve contact centre morale – Sonia Rabone of Magetic North explains Motivating…

16 to 24-year-olds are snubbing the telephone for customer service queries in the contact centre according to Magnetic North research.…

Poor customer experience costs UK brands £234bn billion a year in lost sales; New report reveals the impact of poor…

Tips to Boost Agent Motivation at Christmas – David Ford of Magnetic North looks at ways to keep motivation levels…

Contact Centre Predictions: the key to success in 2016 – David Ford, Managing Director of Magnetic North looks ahead to…

Seven innovative ways to improve inbound call routing – Alex Castle of Magnetic North reveals industry tips Call routing is…

Contact Centre Cloud and Hosted Contact Centre what’s the Difference? In this article Sonia Rabone of Magnetic North explains the…

5 ways to improve contact centre culture – article by Alex Castle of Magnetic North Contact centres have one of…

Getting the most from contact centre home working – top tips for teams as discussed by Mike Donohue, Sales Director…

• Magnetic North research reveals over one in three contact centres actively considering moving to the cloud • A further…

Sonia Rabone – Marketing Manager at Magnetic North Software Ltd It’s the beginning of a New Year and everyone is…

– David Ford – Magnetic North According to a Magnetic North survey, 40% of contact centre managers are concerned about…