UK Businesses Struggling to Meet Customer Expectations
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer email queries are answered…
UK Businesses Struggling to Meet Customer Expectations Research reveals that only a third (34%) of customer email queries are answered…
Meeting Multi-generational Consumer Demands – Jeremy Payne, VP of Alliances, Enghouse Interactive, discusses how your contact centre should address all…
Building the Connected Council Contact Centre” – Turning Technology from a Barrier to a Benefit by Jeremy Payne, VP of…
How Contact Centres Can Prepare For A Brexit Blitz – Jeremy Payne Enghouse Interactive looks at how contact centres should…
AI and Robots Hold the Key to Transform Customer Service – But Senior Decision-makers Still See Cost-cutting as Main Driver…
The Onward March to Flexible Working – How Contact Centres Can Benefit by Jeremy Payne, VP of Product Marketing, Enghouse…
Contact Centre Agents Prepare To Work In Automated Contact Centre Of The Future Almost two thirds (65%) of contact centre…
Bringing Customer Service Into The Digital Age Jeremy Payne, VP of Product Marketing, Enghouse Interactive When organisations embark on the…
Removing Consumer Frustration from the Contact Centre Experience – Jeremy Payne, International VP Marketing, Enghouse Interactive A growing number of…
“Collaboration is the Key” – How a Military Mindset Can Drive Communications and Contact Centre Success by Jeremy Payne, International…
“The Robots are Coming”… but are they really Taking over the Contact Centre? by Jeremy Payne, International VP Marketing, Enghouse…
Enghouse Interactive Survey Reveals Many Businesses Failing to Measure or Monitor Customer Service Quality Research highlights lack of consensus on…
What Can Businesses Learn from the Proactive Digital Election? Jeremy Payne, International Group Marketing Director, Enghouse Interactive While at the…
Enghouse Interactive – Spring is just around the corner and for many people that’s a chance to ‘shake off the…
Enghouse Interactive survey reveals culture and structure is inhibiting the growth of connected businesses, despite most organisations going social Three-quarters…