IMImobile enables remote working for contact centre agents
IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and NHS trusts have rapidly…
IMImobile
IMImobile enable Hyundai Use WhatsApp For Customer Service
IMImobile enables Hyundai to use WhatsApp Business for customer service Using WhatsApp as a customer service channel will improve customer…
Rostrvm Solutions Become Part of IMImobile
The combined business is now uniquely positioned to target the rapidly growing Contact Centre-as-a-Service (CCaaS) and Digital Customer Service (DCS)…
Vauxhall launches Apple Business Chat with IMImobile
Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to provide customer support and…
Integrating New channels With Legacy Systems A Challenge
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX 87% of CIOs…
Hermes Digitally Enhances Parcel Delivery with IMImobile
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital…
npower to use Apple Business Chat for Contact Centre Agents
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use Apple Business Chat for…
Capitec Select IMImobile to Deliver Automatically Generated Client Communications
Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications IMImobile, a cloud communications software…
IMImobile Sign a Partner Agreement with KCOM
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services in the UK. IMImobile,…
IMImobile Joins NICE inContact DEVone Programme
IMImobile Joins NICE inContact DEVone Programme to Provide Omnichannel Chat on CXexchange Marketplace Omnichannel chat from IMImobile offers seamless agent…
Automate your call volumes and Save 20% on Volumes
Customer service automation: How to automate up to 20% of your call volumes in 2018 The contact centre automation opportunity…
IMImobile Contract for Digital Contact Centre Optimisation
IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation IMImobile, a cloud communications software and solutions provider, has…
Survey: Customer Service Expectations & Preferences
IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest research reveals customer service…
Challenges of Delivering the Digital Customer Experience
The Challenges of delivering the digital customer experience within contact centres About the only thing that’s constant in business today…
Demystifying Customer Service For The “Millennial Customer”
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks…
IMImobile Launches Chatbot Solution for Contact Centres
IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers,…
What 2017 has in store for Contact Centres – IMIMobile
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many predictions and trends from…
Message Channels Prevent Contact Centres Falling foul
How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With OFCOM due to announce…