IMImobile enables remote working for contact centre agents
IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and NHS trusts have rapidly…
IMImobile enables remote working for contact centres amid pandemic Public sector clients including local councils and NHS trusts have rapidly…
IMImobile enables Hyundai to use WhatsApp Business for customer service Using WhatsApp as a customer service channel will improve customer…
The combined business is now uniquely positioned to target the rapidly growing Contact Centre-as-a-Service (CCaaS) and Digital Customer Service (DCS)…
Vauxhall launches Apple Business Chat with IMImobile – Car manufacturer to use Apple Business Chat to provide customer support and…
92% of CIOs find integrating new communications channels with legacy systems a key challenge to improving CX 87% of CIOs…
Hermes digitally enhances parcel delivery experience with IMImobile Parcel delivery provider to use IMImobile’s communications platform, IMIconnect, to orchestrate digital…
IMImobile announces npower as first Apple Business Chat client in the UK – npower to use Apple Business Chat for…
Capitec, South Africa’s fastest growing bank, selects IMImobile to deliver all automatically generated client communications IMImobile, a cloud communications software…
IMImobile has signed a partner agreement with KCOM, a leading provider of communications and IT services in the UK. IMImobile,…
IMImobile Joins NICE inContact DEVone Programme to Provide Omnichannel Chat on CXexchange Marketplace Omnichannel chat from IMImobile offers seamless agent…
Customer service automation: How to automate up to 20% of your call volumes in 2018 The contact centre automation opportunity…
IMImobile wins contract with CarillionAmey to deliver digital contact centre optimisation IMImobile, a cloud communications software and solutions provider, has…
IMImobile Consumer Interaction Research finds that 68%of consumers prefer customer service over digital messaging channels. Latest research reveals customer service…
The Challenges of delivering the digital customer experience within contact centres About the only thing that’s constant in business today…
Is the difference between digital natives and “digital immigrants” really as marked as you think? Noel Lavery of IMImobile looks…
IMImobile, a cloud communications software and solutions provider that helps companies use mobile and digital technologies to engage with customers,…
Chatbots, Automation and Data security… What 2017 has in store for Contact Centres With so many predictions and trends from…
How digital & mobile messaging channels can prevent contact centres falling foul of Ofcom regulations With OFCOM due to announce…