Different Approach to Greater Omni-Channel Success?
Can a different approach lead to greater omni-channel CX success? Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses…
Helen Murray
Transforming the Customer Experience in the Contact Centre
Transforming the Customer Experience – Companies that Have Transformed the Customer Experience By Helen Murray, Chief Customer Solutions Officer Customer…
Black Friday 2016. Bigger. Better. Digital? Webhelp UK
Black Friday shopping across the UK reached record levels this year. But, if you’re wondering why you didn’t see scenes…
Customer Mapping and Understanding Your Customer Contacts
Customer Mapping and Understanding Your Customer Contacts – Helen Murray, Chief Customer Solutions Officer, Webhelp UK Anyone who is involved…
Webhelp Helen Murray “Women of Influence”
Webhelp Helen Murray “Women of Influence” CCA Award Webhelp UK’s Helen Murray, chief customer solutions officer has been selected as…
Making Business Sense of the Voice of the Customer
Making Business Sense of the Voice of the Customer – Helen Murray Chief Customer Solutions Officer at Webhelp UK With…
Webhelp UK – Digital Culture and the Way Foward
In this article, Helen Murray, Chief Customer Solutions Officer at Webhelp UK, gives her top tips for establishing and growing…
Webhelp UK discusses How respect for customer information will win confidence and secure sales
The outbound telemarketing industry is in the throes of change. With the emergence of regulation and the option for customers…
Talking the customer’s language on social media in the contact centre
Helen Murray, Chief Customer Solutions Officer at Webhelp UK discusses ‘Talking the customer’s language on social media in the contact…
Big Data needn’t be as complex or costly as it might appear
Helen Murray, Chief Customer Solutions Officer for leading customer engagement provider, Webhelp UK, argues analysing Big Data needn’t be as…