7 Key Reasons to Outsource your Contact Centre
Contact centres are an essential part of any business that wants to deliver an unrivalled customer experience. Whether complaining, praising,…
Dino Forte
The Changing Face of Customer Loyalty in Contact Centres
The changing face of customer loyalty – Dino Forte, CEO at contact centre outsourcer Ventrica, explores to what extent consumers…
Ventrica Celebrates Further Growth & Expansion in UK
Ventrica celebrates further growth and expansion in the UK -Ventrica demonstrates its commitment to both its customers and employees with…
Contact Centre Management: It’s time to change the metrics
Customer Service Management: It’s time to change the metrics Dino Forte, CEO, Ventrica argues that in order for contact centres…
Ventrica Opens Second Contact Centre Site in Southend
Outsourcer Ventrica opens second site in Southend breaking new ground in contact centre design – new facility creates 180 new…
Ventrica Shortlisted in Prestigious ECCCSA Awards
Ventrica is shortlisted four times in the prestigious European Contact Centre and Customer Service Awards 2017 Southend-based outsourced customer contact…
Ventrica Launch Digital Division to offer Social Media Services
Ventrica, the Southend-on-sea based Outsourcer, have launched a ‘Digital’ division to offer new, measurable and affordable social media management services…
Ventrica Wins Award for outsourced customer service
Ventrica Wins Award for outsourced customer service Ventrica, the Southend based outsourced contact centre have announced that they have won…
Ventrica creates a further 80 jobs in 2015
[metaslider id=8651] Fast-growth contact centre business Ventrica, based in Southend, today saw the official opening of its new ‘designer’ contact…
Could your customer service be compromising sales targets?
Here’s how to turn a cost centre into a profit centre Forrester Research predicts that online sales will increase by…