UK Companies Struggle to Support Digital Self Service
New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service Findings show a lack of comprehensive omnichannel…
Digital Transformation
3 Steps to Deliver Contact Centre Transformation
The role of the contact centre is evolving at a rapid rate. As a result, the capability of the underlying…
Digital Means Contact Centre Solutions Are for Everyone
Altitude Releases E-book On Why Digital Transformation Means That Contact Centre Solutions Are for Everyone Now Start-ups and small/medium enterprises…
Digital Transformation in the contact centre workplace
Digital Transformation driving the need for digital workforce management solutions According to Back Office Workforce Optimisation pioneer, eg solutions, Digital…
Digital Transformation Imperative for the Contact Centre
Research Underscores Digital Transformation Imperative for the Contact Centre – Global web event with Genesys and guest independent research firm…
Customer service in the digital transformation era
Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone working in customer service…