COVID-19 Drove Effective Digital Acceleration in Contact Centres
COVID-19 Drove Effective Digital Acceleration in contact centres but 34% of British Consumers Still Want More Ways to Make Contact…
COVID-19 Drove Effective Digital Acceleration in contact centres but 34% of British Consumers Still Want More Ways to Make Contact…
Business Systems (UK) Ltd’s Scott Budding looks at major drivers of change that our industry should be getting ready for…
Digital transformation is the latest trend that every organisation, in every sector, wants a piece of. In the customer management…
Imagine if, when you talked to a friend on the phone, you forgot everything you knew about them from your…
The world is going digital. And there’s no escaping it. Disruptive times lay ahead. And for those willing thrive with…
We now live in a world where our fridges can order food, our wearables can track and analyse our exercise…
Digital transformation in the contact centre – Is there a millennial skill gap? By Nigel Dunn, MD EMEA North, Jabra…
New Calabrio Survey Finds UK Companies Struggle to Truly Support Digital Self Service Findings show a lack of comprehensive omnichannel…
The role of the contact centre is evolving at a rapid rate. As a result, the capability of the underlying…
Altitude Releases E-book On Why Digital Transformation Means That Contact Centre Solutions Are for Everyone Now Start-ups and small/medium enterprises…
Digital Transformation driving the need for digital workforce management solutions According to Back Office Workforce Optimisation pioneer, eg solutions, Digital…
Research Underscores Digital Transformation Imperative for the Contact Centre – Global web event with Genesys and guest independent research firm…
Customer service in the digital transformation era – Article by John Crossan, Vice President, EMEA, Zendesk Anyone working in customer service…