Customer Satisfaction Is Important in fact Very Important
Why Customer Satisfaction Is Important – When it comes to delivering a product or service, the main focus for any…
Customer Satisfaction
Robotic Staff is Tainting Customer Satisfaction
Robotic Staff Service is Tainting Customer Satisfaction for UK Businesses – 91% of people say that they regularly experience situations…
Proactive Customer Communication And Customer Satisfaction
Study Shows Proactive Customer Communication Drives Higher Customer Satisfaction Join the Genesys webinar featuring leading industry analyst Art Schoeller on…
UK Tops ICS European Customer Satisfaction Index
The UK has the highest customer satisfaction rates in Europe, according to a report released by the Institute of Customer…
Customer satisfaction – Contact Centre Industry Responds
Customer satisfaction – As satisfaction with Customer Service across the UK continues to fall, industry experts from the Contact Centre…
UK Customer Satisfaction Index from Institute of Customer Service
UK Businesses failing customers since 2013 buoyed by improvement for Banks, Utilities and Transport according to the Institute of Customer…
Videlica Report Highlights Failure to Tackle Call in Queues
Videlica report highlights that keeping customers waiting in phone queues costs UK businesses an estimated £3.7 billion a year, according…
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction
Zendesk Benchmark: Live Chat Drives Highest Customer Satisfaction – Exchanging more messages during a live chat linked to higher customer…
LV= Voted Best for Customer Satisfaction
LV= has been voted the best insurer for customer satisfaction, according to the 2014 UK Institute of Customer Service Customer…