Email in contact centres: 5 reasons to give it a second chance – Colin Hay at…
Tag: Colin Hay
Customer Interaction – 8 Ways to Re-Energise Customer Service
Customer Interaction – Keep it simple: 8 Ways to re-energise customer service Turning customer interactions into…
10 Tips for Keeping Loyal Customers On Side
Loyal customers are golden but once you’ve found them, how do you keep them? Colin Hay…
Puzzel Showcase Cloud Contact Centre Solutions at Expo
Puzzel showcases complete portfolio of cloud solutions at Call & Contact Centre Expo 2018 on 21st…
Benefits of Systems Integration with Cloud Contact Centre
The Benefits of Systems Integration with Cloud Contact Centre Solutions Colin Hay at Puzzel explores the…
A Culture of Employee Engagement – Puzzel
A culture of employee engagement – there’s more to it than just happy employees Colin Hay…
Why Customers Buy What They Buy – Get Connected 2017
Why customers buy what they buy – an insight on Behavioural Economics at Get Connected 2017,…
Helping Contact Centres Become More Valued Assets
Colin Hay at Puzzel takes a look at how to realise the real potential in contact…
5 Ways to Reduce Customer Effort In the Contact Centre
5 Ways to reduce customer effort in contact centres and eliminate dumb contacts Colin Hay at…
Contact Centre Agent Empowerment – Does It Really Matter?
Agent empowerment – does it really matter? Three Steps to letting go gracefully from Colin Hay…
Why CRM Is Essential For Effective Contact Centre Engagement
Why CRM Is Essential For Effective Contact Centre Engagement – Colin Hay, VP Sales, Intelecom UK…
The Customer Journey – Where’s it going?
The Customer Journey – Where’s it going? Colin Hay, VP Sales, Intelecom UK offers a five…
Intelecom UK Continue Year on Year Growth with New Customers
Intelecom UK continues year on year growth with new customers, a new team and real-time product…
A four step plan for contact centres to learn from the Military
Contact centres can learn from the Military when it comes to delivering excellent customer service using…
What contact centres can learn from the Army
What contact centres can learn from the Army Colin Hay, an ex-military man and VP Sales,…
Get Connected 2016 – Intelecom Conference – 27th April 2016
Get Connected 2016 – Intelecom Conference – London – 27th April 2016 Achieving and delivering extraordinary…
Intelecom appoints new Vice President of Sales in the UK
Intelecom appoints Colin Hay as new Vice President of Sales in the UK Intelecom Group AS,…