Breaking out of the reiteration relapse cycle – Mary Clarke, CEO, Cognisco Consumers’ frustrations about contact…
Tag: Cognisco
Customer Service – A New Approach to Tackling Issues
Customer Service – A New Approach to Tackling Issues according to Mary Clarke, CEO, Cognisco Which?’s…
Customer Service Excellence What’s holding you back?
Customer Service Excellence – what’s really holding you back? – article by Amanda Green, Principal consultant…