Calabrio Launches Omni Agent Intelligence to Unify Quality and Performance Across the Human and AI Agents,…
Tag: Calabrio
Calabrio Achieves Landmark ISO 42001:2023 Certification
Calabrio Achieves Landmark ISO 42001:2023 Certification, Setting a New Global Standard for Responsible AI Independent validation…
Supplier Directory – Calabrio
Calabrio, the workforce performance company, provides the digital foundation of today’s customer-centric contact centres, enriching and…
The Workforce Intelligence Revolution
The Workforce Intelligence Revolution: From Managing People to Maximising Potential The contact centre industry has seen…
loveholidays Selects Calabrio WFM to Increase Contact Centre Efficiency
loveholidays Selects Calabrio Workforce Management to Increase Contact Centre Efficiency – Robust selection process reveals Calabrio’s…
Calabrio Unveils Future-Ready Workforce Intelligence
Calabrio Unveils Future-Ready Workforce Intelligence – Redefining Workforce Management for the AI Era Comprehensive suite of…
Thoma Bravo Acquires Verint to Join Forces with Calabrio
Thoma Bravo Acquires Verint to Join Forces with Calabrio to Create an AI-Driven Customer Experience Powerhouse …
Bridging the Contact Centre Gap: Omnichannel, AI & the future of CX
Bridging the contact centre gap: Omnichannel, AI and the future of CX – Magnus Geverts, VP…
Calabrio Highly Commended at The CX Awards 2025
Calabrio Highly Commended at The CX Awards 2025 for its Workforce Engagement Management Platform The company…
Calabrio Launches Next-Generation Performance Management Solution
Calabrio Launches Next-Generation Performance Management Solution at UK Customer Connect 2025 The event also recognised Calabrio…
Empowering Agents with AI: A Vision for Future of Customer Support
Empowering Agents with AI: A Vision for Future of Customer Support within the Contact Centre –…
Clarity in the Chaos: Contact Centres Are Turning Data into Direction
Clarity in the Chaos: How Contact Centres Are Turning Data into Direction with Calabrio Insights In…
Calabrio Names Frank Ciccone CRO as Company Accelerates Growth & CX Innovations
Calabrio Names Frank Ciccone CRO as the Company Accelerates Growth and Customer Experience Innovations Veteran customer…
Calabrio Unveil AI-driven Features to Accelerate Contact Centre Efficiency
Calabrio Unveiling Record Number of AI-driven Features to Accelerate Contact Centre Efficiency and Customer Service Satisfaction…
Calabrio Report: The State of the Contact Centre 2025
The State of the Contact Centre 2025 – Calabrio surveyed 400+ global contact centre leaders, and…
Wix cuts time spent on Contact Centre Agent Scheduling by 40%
Wix cuts time spent on contact centre agent scheduling by 40% with Calabrio, improving adherence and…
Calabrio Appoints Carl Gillert as Chief Financial Officer
Calabrio Appoints Carl Gillert as Chief Financial Officer to Drive Financial Strategy and Growth Calabrio, the…
Calabrio Transforms Mersey Care’s Mental Health Crisis Services
Calabrio Transforms Mersey Care’s Mental Health Crisis Services Background Mersey Care NHS Foundation Trust is one…
Calabrio Continues AI Innovation with Acquisition of Echo AI
Calabrio Continues to Accelerate AI Innovation with Acquisition of Echo AI Integration of Echo AI Advances…