Supervisors in the UK spend more than half their working day on meetings and admin…leaving little…
Tag: Articles
Flexible Working – How Contact Centres Can Benefit
The Onward March to Flexible Working – How Contact Centres Can Benefit by Jeremy Payne, VP…
Solving the Puzzle of the Call Recording Maze
Solving the Puzzle of the Call Recording Maze Richard Mill from Business Systems looks at how…
What are the 5 Top Contact Centre Trends of 2019?
The 5 Top Contact Centre Trends in 2019 Todd Carthothers, VP of Sales & Marketing from…
Can Good Customer Service Ever Be Scripted?
Contact Centre scripting isn’t the most talked about customer service topic, nor the most alluring, but…
5G will Transform CX and Role of Contact Centre Agents
The Human Benefit of 5G – How 5G will transform the customer experience and the role…
Outdated Contact Centre Tech Holding Businesses Back
Stuck on hold – Outdated contact centre tech is holding businesses back Guy Tweedale, Regional VP,…
Contact Centres Occupying Space in Business Parks
Death of the High Street? Why More Contact Centres are Occupying Office Space in Business Parks…
Make Sure your CX is Switched on During the Big Switch-Off
In 2015, British Telecom (BT) announced it would be switching off the UK’s legacy PSTN and…
Why Kaizen and Contact Centres are Perfect Partners
Why Kaizen™ and contact centres are perfect partners – Five ways to eliminate waste and re-energise…
Traditional Channels Becoming a last resort for Consumers
Traditional communications channels are becoming a last resort for consumers, says Aspect Software Organisations that adapt…
The Whole Organisation is a Contact Centre
The whole organisation is a customer service centre – not everyone knows it yet! Customer experience…
5 Components of an Emotional Intelligent AI Contact Centre
How can we ensure the success of customer engagements in the contact centre in this rapidly…
CX & Contact Centres: What Will Change in 2019?
In 2018 it was predicted that voice would soon be dead and that the only sounds…
Tackling Customer Service Pain Points Faced by Start-Ups
Tackling the four key customer service pain points faced by fast-growing start-ups – Parham Saebi is…
Digital Transformation Projects Disrupt Customer Experience
Digital transformation projects will continue to disrupt the customer experience in 2019 says Stephen Ball, Senior…
Contact Centre Owner’s Guide to Property Expansion
Cost Certainty – The Contact Centre Business Owner’s Guide to Property Expansion – Phil Sugden, director…
Payment Security and Call Centre Predictions 2019
PCI Pal outlines its 2019 payment security and call centre predictions Looking ahead to 2019, Geoff…